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Limit of liability

CARRY-ON

VIA disclaims all liability for carry-on baggage missing, lost or damaged. VIA accepts limited liability for checked baggage only.
 

CHECKED BAGGAGE

  • VIA does accept limited liability, but only for checked baggage. This liability is limited to personal baggage – that is, to clothing, personal effects, and other articles packed for your comfort and well-being, and to articles other than personal baggage that can be carried in the baggage car.
  • Claims for damaged baggage or stolen items must be reported to a VIA agent at the location where the baggage is claimed, before the passenger leaves the station.
     

VIA Rail accepts no liability for:

  • Damage due to poor packaging
  • Exterior damage to the protective case or covering
  • Damaged items inside any piece of baggage if there is no sign of damage to the exterior
  • Minor scratches, nicks, marks or dirt considered normal wear and tear, which may occur despite all necessary care taken during handling
  • Theft, if the suitcase was not locked or the box was not closed and sealed with adhesive tape

 

Compensation

 

For lost or damaged:

Maximum liability:

Checked personal baggage

$750 per adult traveller
$375 per child traveller

Camping gear, outboard motors, sporting goods, musical instruments and pets

$250 per adult traveller
(Note: VIA Rail assumes no liability for bicycles not placed in a box.)

Items left in the checkroom at a station

$25 per item

 

Maximum liability of $250

 

Items transported at the owner’s risk
(no liability)

 

 

  • Musical instruments
  • Bicycles in boxes
  • Bicycles on the bike rack
  • Camping equipment
  • Outboard motors
  • Musical instrument
  • Baby items
  • Bicycles in a bag
  • Items intended for sale
  • Items intended for another person
  • Luggage racks
  • Perishable goods*
  • Sailboards and masts
  • Tennis racquets
  • Tools and toolboxes
  • Trunks

*Both food and liquid, must be transported in hermetically sealed containers secured with adhesive tape (only rigid plastic or metal coolers are accepted; Styrofoam coolers are not), and must be claimed immediately upon arrival (no checkroom service).