Conditions of the contract

Your rail ticket is not transferable and is valid only for travel on the train(s) and date(s) shown.
You must advise VIA Rail of any modification or cancellation prior to the scheduled departure of your train (subject to the conditions of your fare plan.)
For operational reasons, VIA Rail reserves the right to restrict platform access five (5) minutes before your scheduled departure.
When you travel with VIA Rail, you must carry valid government-issued photo identification. The name on the ID must match the name on the train ticket and the photo on the ID must look like you. VIA Rail reserves the right to verify your identity at any time prior to boarding or on board the train.
Times shown are for indication purposes only and are subject to change without notice. VIA Rail may cancel a train or substitute alternative transportation without notice.
To ensure all passengers’ safety, VIA Rail reserves the right to inspect all baggage.
You are responsible at all times for your carry-on baggage. VIA Rail assumes limited liability for the loss of or damage to checked baggage. Ask VIA Rail personnel for more details.
For operational reasons, seat configuration and selection may vary without notice. Please note that we will do all that we can to accommodate your selected seat. However, due to business or operational constraints, it is possible that we cannot honor your seat selection.

Limited liability for delays and cancellations

Although VIA Rail will make all reasonable efforts to carry the passenger and their property in accordance with the conditions of the contract, timetables, schedules, and other representations regarding trip times are approximate and provided for information purposes only.

Schedules are subject to change without notice. VIA Rail may cancel a train or substitute alternate transportation without notice.

VIA Rail specifically disclaims liability for any inconvenience, expenses, or damages, including lost profits, lost business, or otherwise, resulting from errors in its timetables, schedules, and other representations regarding timing or from delayed or cancelled trains, whether caused by unforeseen circumstances or the fault of VIA Rail, third parties, or passengers. VIA Rail assumes no responsibility for damages caused by delays, cancellations, or transportation substitutions, such as damages resulting from the passenger’s purpose of travel or personal schedule at arrival.