Home
Contact us
If you can’t find the answer to a particular question on our website, feel free to contact us at any time. We will respond to your inquiry as quickly as possible.
General information
More frequently asked questions
How do I find out whether a train is running late or is on time?
Visit our website to find information about your train’s arrival and departure status.
What types of discounts are available?
We offer several types of discounts, including discounts based on your age or profession. Our customers can also benefit from exclusive promotions and last-minute deals.
Is Wi-Fi access available?
We offer Wi-Fi access in Business and Economy class on almost all of our trains, as well as in Business lounges and some of our major stations.
How do I redeem my VIA Préférence points?
It’s easy to redeem your VIA Préférence points online or by phone.
When should I check in for departure?
If you already have your ticket, we suggest that you arrive at the station at least 30 minutes before your train’s departure time.
Read our FAQMedia Contacts
For information on media requests and contacts visit this page.
Customer service
Open 7 days a week:
- Monday to Sunday : 8am to 9pm Eastern Time.
In Canada and the United States:
1-888-VIA-RAIL (1-888-842-7245)
If you are outside of Canada or the United States, contact our overseas contacts.
To reach us call 1-888-VIA-RAIL (1-888-842-7245) or TTY 1-800-268-9503 (for persons who are deaf or hard-of-hearing).