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Contact us

If you can’t find the answer to a particular question on our website, feel free to contact us at any time. We will respond to your inquiry as quickly as possible.

Customer relations

Complaints related to the code of ethics are referred to the ombudsman/compliance officer.

More frequently asked questions

How do I find out whether a train is running late or is on time?

Visit our website to find information about your train’s arrival and departure status.

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What types of discounts are available?

We offer several types of discounts, including discounts based on your age or profession. Our customers can also benefit from exclusive promotions and last-minute deals.

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Is Wi-Fi access available?

We offer Wi-Fi access in Business and Economy class on almost all of our trains, as well as in Business lounges and some of our major stations.

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How do I redeem my VIA Préférence points?

It’s easy to redeem your VIA Préférence points online or by phone.

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When should I check in for departure?

If you already have your ticket, we suggest that you arrive at the station at least 30 minutes before your train’s departure time.

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Read our FAQ

Media Contacts

For information on media requests and contacts visit this page.

 

Advertising and publicity

For information on advertising and publicity opportunities, please send an email to advertising@viarail.ca

 

Artists on Board program

For information on the Artists on Board program, please consult this page.

 

Customer service

In Canada and the United States:
1-888-VIA-RAIL (1-888-842-7245)

If you are outside of Canada or the United States, contact our overseas sales agents.

If you have hearing or speech problems, use a telecommunication device for the deaf (TTY) to call us toll-free at 1-800-268-9503.