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Contact us

If you can’t find the answer to a particular question on our website, feel free to contact us at any time. We will respond to your inquiry as quickly as possible.

More frequently asked questions

How do I find out whether a train is running late or is on time?

Visit our website to find information about your train’s arrival and departure status.

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What types of discounts are available?

We offer several types of discounts, including discounts based on your age or profession. Our customers can also benefit from exclusive promotions and last-minute deals.

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Is Wi-Fi access available?

We offer Wi-Fi access in Business and Economy class on almost all of our trains, as well as in Business lounges and some of our major stations.

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How do I redeem my VIA Préférence points?

It’s easy to redeem your VIA Préférence points online or by phone.

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When should I check in for departure?

If you already have your ticket, we suggest that you arrive at the station at least 30 minutes before your train’s departure time.

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Media Contacts

For information on media requests and contacts visit this page.


Customer service

Open 7 days a week:

  • Monday to Sunday : 8am to 9pm Eastern Time.

In Canada and the United States:
1-888-VIA-RAIL (1-888-842-7245)

If you are outside of Canada or the United States, contact our overseas contacts.

To reach us call 1-888-VIA-RAIL (1-888-842-7245) or TTY 1-800-268-9503 (for persons who are deaf or hard-of-hearing).