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Modify or cancel a reservation
Refunds and exchanges
Considering the exceptional context created by the spread of COVID-19 (Coronavirus), we understand that your travel plans can change. That’s why we now offer flexible booking options. You can cancel your reservation any time before departure.*
If you have a VIA profile
- 1. Access your profile (created when purchasing your ticket)
- 2. Select: "Manage your bookings" in the left menu
- 3. Click Modify or Cancel next to the trip you want to change
Note that partial cancellations are not possible online.
You’ll receive a full refund and incur zero service charges, regardless of when you purchased your ticket.
If you don't have a VIA profile
You can modify or cancel an e-ticket online on the following pages or from your profile, if no paper ticket has been issued. If this is the case, please refer to the paper ticket section below.
Simply enter your reservation number and follow the instructions.
If you modify your booking, a new boarding pass will be sent by email. Note that some conditions apply for a booking modification.
If your booking cannot be modified online, please contact us at 1 888 VIA RAIL (1 888 842-7245) or 1 800 268-9503 (hearing impaired).
To obtain an exchange or refund, you must present your tickets together with your receipt coupons. In most cases, you can obtain a refund for unused tickets or partially unused tickets immediately by going to the ticket office nearest you.
If you paid for your tickets by check, you must present the cancelled check (obtained from your financial institution) that was used to purchase the tickets. If you do not have the check, you must complete a request for refund and receive the refund by mail.
Some conditions may apply to exchanges and refunds of rail passes and reduced-fare tickets: there may be service charges, or tickets and passes may not be refundable, etc.
For a refund by mail, return your tickets with the original receipt (photocopies not accepted) to the following address:
VIA Rail Canada
VIA Rail Canada Inc.
895 De La Gauchetière street west (local 260)
Montréal, QC H3B 4G1
*Our cancellation policy includes all travel through June 30th, 2022 as well as any travel after June 30th, 2022, if the outbound train is on or before June 30th, 2022. If you would like to cancel your trip for a full reimbursement, click here.
Train Alert Service
By subscribing to the VIA Train-Alert service, you will be notified of delays and of any major schedule changes for your VIA train. Alerts are sent by email or SMS (text messaging).