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Modify or cancel a reservation
Refunds and exchanges
If you have a VIA profile
- 1. Access your profile (created when purchasing your ticket)
- 2. Select: "Manage your bookings" in the left menu
- 3. Click Modify or Cancel next to the trip you want to change
Note that partial cancellations are not possible online.
If you don't have a VIA profile
You can modify or cancel an e-ticket online on the following pages or from your profile, if no paper ticket has been issued. If this is the case, please refer to the paper ticket section below.
Simply enter your reservation number and follow the instructions.
If you modify your booking, a new boarding pass will be sent by email. Note that some conditions apply for a booking modification.
If your booking cannot be modified online, please contact us at 1 888 VIA RAIL (1 888 842-7245) or 1 800 268-9503 (hearing impaired).
To obtain an exchange or refund, you must present your tickets together with your receipt coupons. In most cases, you can obtain a refund for unused tickets or partially unused tickets immediately by going to the ticket office nearest you.
If you paid for your tickets by check, you must present the cancelled check (obtained from your financial institution) that was used to purchase the tickets. If you do not have the check, you must complete a request for refund and receive the refund by mail.
Some conditions may apply to exchanges and refunds of rail passes and reduced-fare tickets: there may be service charges, or tickets and passes may not be refundable, etc.
For a refund by mail, return your tickets with the original receipt (photocopies not accepted) to the following address:
VIA Rail Canada
Refunds
Ticket counter
VIA Rail Canada Inc.
895 De La Gauchetière street west (local 260)
Montréal, QC H3B 4G1
Canada
Questions?
If you have questions that are not answered in these pages or are unsure about the options available to you, please do not hesitate to contact us:
1-888-VIA-RAIL (1-888-842-7245)
1-888-260-9503 (TTY for hearing impaired)
Train Alert Service
By subscribing to the VIA Train-Alert service, you will be notified of delays and of any major schedule changes for your VIA train. Alerts are sent by email or SMS (text messaging).