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FAQ – Baggage h1>
FAQ – Baggage
Here are our answers to the most frequently asked questions about baggage.
Remember to identify each of your pieces of baggage by attaching a tag with your name, home address, phone number and email address.
Make sure to remove or store hooks, hangers, straps and sharp objects so that they cannot snag or damage other travelers' baggage. Also avoid attaching items to backpacks.
All items must be transported in their original box or in a rigid container providing adequate protection. Boxes must be attached with a rope allowing them to be handled and attached to a baggage tag.
Visit our Packing your bags page for more tips.
Carry-on and checked baggage
A carry-on baggage is an item that you can bring on board that can either be stored under the seat in front of you, in the overhead shelf or in a baggage rack.
Please note that handbags/purses are not considered as carry-on baggage, nor as strollers measuring less than 25.5 cm (10 in) in diameter and 92 cm (36 in) in length when folded.
Consult our Carry-on baggage page to learn more.
Checked baggage are items that are stored in a baggage car on long distance trains.
Golf bags, folding bikes, skis and snowboards, may be brought on board and will count as one (1) item in your carry-on baggage allowance.
Visit our Sports and recreational equipment page for more details.
Toddlers and infants (up to 2 years old) holding a ticket or traveling on an adult's lap are entitled to the same carry-on baggage allowance as the accompanying adult (diaper bag or supplies needed for duration of journey count as carry-on items for the child).
Learn more with our page Baggage for toddlers and infants (aged 0-24 months).
It must always be checked at least 45 minutes before departure at terminal stations and 30 minutes at intermediate stations.
Items that fit under the seat, such as purses, laptops or small backpacks, are considered as personal articles.
It depends on your backpack's dimensions. It is considered a personal item if it's below the maximum dimensions of 43 × 15 × 33 cm (17 × 6 × 13 in). Otherwise, if the backpack exceeds the limit, it is considered a carry-on baggage
Baggage allowance policy
There are 2 ways to proceed, depending on how you book your trip.
If you book your trip online:
- Go to our booking engine page.
- Enter your departure and arrival stations.
- Enter your travel dates.
- Click on the "Search" button.
- Choose your desired departure in the list of proposed itineraries.
- The baggage allowance for your trip is provided in the "Review" stage of the booking process.
- Your baggage allowance is also be indicated at the time of booking in your itinerary confirmation.
If you book your trip by phone or at a station ticket counter:
The baggage allowance of your trip is found on the booking confirmation, which isy e-mailed to you once the booking process is complete. Our agents in station are also able to inform you of the baggage allowance for your trip.
If you are planning a connection with one of our travel partners, please consult their website for information on their baggage policy, as they may differ from ours.
New baggage policy
We are launching a new baggage policy across the network for Corridor trains, long distance trains and long distance trains with a connection in the Corridor.
Here are the changes made:
- The baggage policy is now differentiated by fare types (Escape, Economy, Economy Plus, Business and Business Plus) rather than by class of service (Economy and Business)..
- We are making changes to the base allowance, as well as the allowance for additional items..
- We adjust our baggage sizing standards.
- You are now able to select a fare option with the basic baggage allowance required for your trip. Baggage becomes a differentiated feature so that you pay only for the allowance you need.
- Changes to the basic baggage allowance, additional baggage allowance, and accepted standard baggage sizes, allows us to provide great customer experience in the station and on board the train that, as passenger volumes increase.
- On board baggage space is maximized so that you can find nearby space for your carry-on baggage, including under the seat and in the overhead shelf.
- You enjoy a better boarding and deboarding experience as the complexity of baggage handling is reduced.
Online baggage payment
All additional and non-standard baggage items are declared and paid for during the booking process.
- Baggage allowance details are provided upfront in the fare selection portion of the online booking process.
- During the online booking flow, the system prompts passengers to pay for any additional baggage beyond the allowance for their chosen fare.
We are making these changes to support our customer journey objectives of developing personalized customer experiences, enhancing products and services, and ultimately increasing passenger satisfaction by creating value based on evolving passenger needs and industry standards.
With online baggage payment, you can enjoy an enhanced and simplified boarding experience as it is no longer be necessary to register your baggage at the station counter.
Yes. With this new system, you can make a change at any time before departure (1-minute prior to scheduled timetable departure) by going back into your online booking.
Baggage on board
We are doing our best to avoid this situation by assigning baggage towers in your car. However, please note that we cannot know in advance which baggage tower will be available.
We continue to provide baggage assistance for passengers with specific needs and approved accessibility requests. However, each passenger is responsible for their own baggage. As a passenger, you must only bring baggage that you can carry and store under the seat in front of you or in the overhead shelf unassisted.
Boarding with baggage
No. There is no priority boarding for passengers with large baggage items.
No. Although we continue to provide baggage assistance for passengers with specific needs and approved accessibility requests, each passager is responsible for their own baggage. As a passenger, you may only bring baggage that you can carry and store under the seat in front of you or on the overhead shelf unassisted.
Types of passengers
With the new baggage policy, students are entitled to the allowance linked to the fare type paid.
With the new baggage policy, retired and current members of the Canadian military are entitled to the allowance linked to the fare type paid. However, you can benefit from an unlimited number of additional bags by contacting our Customer service.
Visit our Military baggage page to learn more.
No. Please note that there is no baggage benefit for Premier members.
Still have unanswered questions?
We are here to help you! Our in-station agents will gladly answer any questions you may have. You may also call 1-888-VIA-RAIL (1-888-842-7245) or TTY 1-800-268-9503 (for persons with a hearing or speech disability) for more information.