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Our offices are open from 8 a.m. to 9 p.m. (ET), 7 days a week. Call us at 1 888 VIA-PREF (1 888 842-7733) or TTY 1 800 268-9503 (for persons who are deaf or hard-of-hearing) for any VIA Préférence-related inquiries. You can also ask your questions or share your feedback by filling out the form below. We’ll get back to you as soon as possible!

As a VIA Préférence member, you can request retroactive credit for missing points on eligible trips. Please note that you must already be a VIA Préférence member to request retroactive credit. If you are not yet a member, you can join the program today.

Eligibility criteria for retroactive credit:

 • Trips taken within the last six months
 • For new members, trips booked up to one month before enrolment in the program
 • Trips not paid with points

Before submitting your request, please verify that your trip's booking and/or travel dates respect the eligibility criteria.

Once you submit your request, please allow 10 business days for processing. If no points are credited to your account within this timeframe, your trip was not eligible for retroactive credit.