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Payment

Payment

Buy a train ticket

How can I pay for my ticket?

To offer our travellers the greatest flexibility possible, VIA accepts many forms of payment for ticket purchases.

Credit cards

VIA Rail accepts the following credit cards:

  • American Express
  • MasterCard
  • Visa

Please note that all customers who purchase through our website will have to present a photo ID or the credit card used to book as proof of identification when picking up a ticket.

If you are using a credit card that is not Canadian, please confirm you can complete a transaction on a Canadian website with your financial institution before booking.

 

New security feature for credit card payments

In keeping with industry best practices, we authenticate the card using fraud-prevention tools such as Card Verification Value (CVV), Verified by Visa (VbV), MasterCard SecureCode and American Express SafeKey. The Address Verification Service (AVS) also serves as an additional security layer to help prevent fraud.

You will be asked to provide the billing address associated with your credit card during the booking process. This will enable us to ensure that the cardholder’s billing address matches the records of the credit card issuing bank prior to processing any charges.

Simplifying your future reservations

To simplify and speed up future reservations, we recommend that you create a profile if you don’t already have one or if you are not a VIA Préférence member. Once you have a profile, please login and update the payment information section of your profile to include your credit card billing address. Please note that all information entered is secured.

 

Debit cards

For an online booking, you can use Visa debit cards issued by participating Visa issuers or pay directly from your bank account (using Interac Online) as supported by the following institutions:

  • RBC Royal Bank
  • TD Canada Trust

Please note that this service is currently only available to cardholders of the above institutions.

  1. Select the "Interac Online" option when you are ready to pay for your purchases and you will be provided with a list of participating financial institutions.
  2. Select your preferred financial institution. You will need to be registered for online banking (please verify with your financial institution).
  3. Log in to online banking with your usual login ID and password.
  4. Confirm the payment and you will be automatically re-directed to the VIA Rail web site.
  5. Read and print your confirmation page.

You will never be asked to give your PIN, or create a new password.

To learn more about paying quickly and securely directly from your bank account with Interac Debit Online payment, click here.

Unfortunately, reloadable fare cards like Presto Card or Opus card are not accepted as a method of payment for your transport on on-board our trains.

MasterPass™ by MasterCard®

MasterPass is an easy way to checkout online. It stores all of your payment and shipping information in one convenient and secure place. With MasterPass, you simply shop, click and check out...fast.

You can register for Masterpass by visiting the website/app of your card issuer or through Masterpass.com

woman looking at phone

VIA Préférence points

You can purchase train tickets with your VIA Préférence points online. If you have enough points for your selected trip, you will automatically see the VIA Préférence option as method of payment during your online booking process.

You can also redeem your points by phone. To make a purchase by redeeming your VIA Préférence points, call 1 888 VIA-PREF (1 888 842-7733).

Cash

On-board:

Please note that since October 29, 2019, cash is no longer accepted as a form of payment on board our trains. Learn more

At the station:

Canadian or U.S. dollars only. Please note that all customers who purchase a ticket with cash at a VIA Rail station will be required to present either one (1) valid government-issued piece of identification with photograph, showing their full name, or two (2) valid government-issued pieces of identification with no photograph, showing their full name.

Prepaid Credit Cards, VIA Rail Gift Cards and meal coupons are also accepted.

Gift cards

To redeem a gift card, please present it at a VIA Rail ticket counter to book train tickets for travel to any VIA Rail destination across Canada, or to purchase rail passes, which offer guaranteed savings throughout the country.

Please note: gift cards are not valid for online purchases.

Purchase a Gift Card

Prepaid Travel

Prepaid purchases refer to tickets or rail passes that you buy for someone else, either as a gift, for a child who is travelling with you or for an unaccompanied child.

To make a prepaid purchase, book online at viarail.ca or go to a staffed VIA Rail station (find a VIA Rail station). You may also ask your travel agent to do it for you.

When booking online, simply fill in the "Passenger Information" section with the traveller's name and contact information.

You will be given a special confirmation number. The traveller must give this confirmation number and, if over 18 years of age, show ID in order to pick up their ticket. In cases where the departure station is unstaffed, the ticket will be mailed directly to the traveller’s home, time permitting.

If the traveler is under 18, see the unaccompanied minors section on the specific needs page

Rail passes can be ordered online, but they must be paid for in person upon pick-up.

Questions?

If you have questions that are not answered in these pages or are unsure about the options available to you, please do not hesitate to contact us:

1-888-VIA-RAIL (1-888-842-7245)

1-888-260-9503 (TTY for hearing impaired)

Train Alert Service

By subscribing to the VIA Train-Alert service, you will be notified of delays and of any major schedule changes for your VIA train. Alerts are sent by email or SMS (text messaging).

Register