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Electronic boarding pass
Skip the line, online
VIA Rail is now using boarding passes on its trains.
We’ll e-mail you a boarding pass with a bar code whenever you book a seat on an eligible train. You can present a printed version of this boarding pass or display its barcode on your mobile device, along with a government-issued photo ID upon request, at the boarding gate and on board the train.
For you, this means one less pre-boarding line-up, and an even more stress-free travel experience.
Who will receive a boarding pass?
A boarding pass will be e-mailed to all passengers who book a one-way or round trip on eligible trains.
Please note, however, that you will NOT receive one if:
- Your reservation is for 6 people or more, as these cannot be booked online;
- You buy your ticket at the station;
- Your reservation is a special offer that requires you to present ID to a sales agent.
Why is VIA Rail switching to a boarding pass service?
The boarding service will allow us to offer passengers a more seamless and stress-free travel experience.
How will these boarding passes differ from regular ones?
A boarding pass will have a bar code, which means you have the option of either printing out your boarding pass at your convenience or simply displaying the bar code on your mobile device.
What type of device can I use to access my boarding pass?
You can access your boarding pass from almost any mobile device equipped with an Internet browser as well as data and e-mail services. Your wireless provider may charge an extra fee for these features. Consult your mobile device user manual or your wireless service provider for more details.
What should I do if I lose or forget my boarding pass?
If you have a boarding pass, simply print out another copy of your e-mail.
What is the difference between a booking confirmation and a boarding pass?
You receive a booking confirmation when you complete your booking on viarail.ca. You can print this confirmation, but it cannot be used to board the train. Your purchase receipt and boarding pass will be sent to you in a separate e-mail. The boarding pass has a barcode on it and the phrase “PRINT this boarding pass.” You will need to present this boarding pass to the on-board crew.
Will a regular boarding pass system still be in place?
Yes, both the electronic and paper boarding pass systems will be in effect. The on-board crew on eligible trains are now equipped with electronic scanners that will be working for both electronic boarding passes and paper boarding passes.