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Boarding Pass

Boarding Pass

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Before you board the train

What's important for you to know before you get on the train.

Planning your departure

Wondering how early you need to be in the station before your departure? Our Useful Info page will tell you everything you need to know.

Useful Info

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Health and safety measures on board

Our passenger's health is our top priority. That is why we have made changes to our services and implemented preventive health measures that we will continue to adapt to help curb the pandemic and meet your needs.

Learn more

Boarding Pass

Skip the line, online

  • An email with a barcode and boarding pass will be sent to you when you book your ticket online.
  • Present a printed version of this boarding pass or display its barcode on your mobile device.
  • Bring along a government-issued photo ID upon request at the boarding gate and on board the train.

Having your boarding pass emailed to you means you won't need to get it printed at the station. It's an easy way to save time and have a stress-free travel experience.

Check your train schedule

Planning a trip in the next day or so? Take a look at the train schedules to ensure you get to your station on time.

How will I receive my boarding pass?

A boarding pass will be e-mailed to all passengers who book a one-way or round-trip ticket.

Please note, however, that you will NOT receive one if:

  • Your reservation is for 6 people or more, as these cannot be booked online;
  • You buy your ticket at the station;
  • Your reservation is a special offer that requires you to present ID to a sales agent.

What's on the boarding passes?

The boarding pass will have a barcode, which means you have the option of either printing out your boarding pass at your convenience or simply displaying the bar code on your mobile device.

What type of device can I use to access my boarding pass?

You can access your boarding pass from almost any mobile device equipped with an internet browser as well as data and e-mail services.

What is the difference between a booking confirmation and a boarding pass?

You receive a booking confirmation when you complete your booking on viarail.ca. You can print this confirmation, but it cannot be used to board the train. Your purchase receipt and boarding pass will be sent to you in a separate e-mail. The boarding pass has a barcode on it along with the phrase “PRINT this boarding pass.” You will need to present this boarding pass to the on-board crew.

What should I do if I lose or forget my boarding pass?

If you have a boarding pass, simply print out another copy of your e-mail or you can use your phone to show your boarding pass.

Will a regular boarding pass system still be in place?

Yes, both the electronic and paper boarding pass systems will be in effect. The on-board crew on eligible trains are now equipped with electronic scanners that will work for both electronic boarding passes and paper boarding passes.

Questions?

If you have questions that are not answered in these pages or are unsure about the options available to you, please do not hesitate to contact us:

1-888-VIA-RAIL (1-888-842-7245)

1-888-260-9503 (TTY for hearing impaired)

Train Alert Service

By subscribing to the VIA Train-Alert service, you will be notified of delays and of any major schedule changes for your VIA train. Alerts are sent by email or SMS (text messaging).

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