Beginning of the main content.

Checkroom Service

Checkroom Service

Here is the list of services offered and procedures in normal times.

In some stations in the network, a luggage storage service is available, allowing personal belongings to be left in a secured area with lockers and controlled access. Only passengers holding a ticket confirmed for departure on the same day may use this service.

See all train station information

Each luggage must be identified with the name, address, telephone number and e-mail address. Via provides luggage tags at no cost.

  • Only customers holding a ticket confirmed for a departure on the same day with VIA Rail or Amtrak may use the parcel checkroom service. Non-travellers cannot use this service.
  • No baggage can be left in the checkroom once the trip is completed or during the night, except for bikes.
  • See in station profiles which stations offer this service (look for "Checkroom service").
  • The checkroom service cannot be offered to customers using our Air Connect service from Montreal Central Station. Since we have no information about passengers except for their name, the security department at VIA confirms that it is not possible to offer this service to this clientele.

Checkroom fees

For Business, Touring, Sleeper, Prestige Sleeper Classes

  • Carry-on and Checked baggage* can be checked.
  • For passengers leaving their baggage prior to departure or during a connection the service is complimentary.
  • This is based on space availability - not feasible in Edmonton.

For Economy class travellers

  • Checked baggage only*.
  • For passengers checking their baggage in advance prior to train departure or during a connection the service is complimentary.

For Economy class travellers

  • Carry-on Baggage.
  • For passengers checking their baggage in advance prior to train departure or during a connection the service is complimentary.

*Items must not exceed 23 kg (50 lb.) and 120 cm (48 in.)

Liability

  • Liability for loss or damage to articles left in checkroom is limited to their actual value up to a maximum of $25.00.
  • Perishable goods and pets are not accepted and no liability is assumed for money or negotiable documents (checks, drafts, money order, etc) under any conditions.

Baggage Identification

  • Any baggage that is left in storage at the station must have a baggage tag with the information to contact the customer, name, address, complete telephone number and e-mail address.

Unclaimed Baggage

  • In the event a baggage has not been claimed at the closing of the baggage counter, a VIA Rail employee will try to contact the passenger to whom it belongs.