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Next tab will go to the map. Use this link to skip the station map.Can I change or cancel my booking once it's completed?
Yes, follow the instructions below to cancel or change your booking.
If you have a VIA Rail profile
- Access your profile (created when purchasing your ticket)
- Select: "My bookings" in the menu
- Click on the booking you want to modify to open the detailed view
Under "Manage booking" you will find all the options available to you.
- View seat
- Add/remove baggage
- Change travel option
- Modify dates, class, segments
- Cancel booking
Click Modify or Cancel next to the trip you want to change.
If you modify your booking, a new boarding pass will be sent by email. Note that some conditions apply for a booking modification.
If your booking cannot be modified online, please contact us at 1 888 VIA RAIL (1 888 842-7245) or TTY 1 800 268-9503 (for persons who are deaf or hard-of-hearing).
If you don't have a VIA Rail profile
You can modify or cancel a booking online by accessing your reservation with your First name, Last name and booking confirmation number.
Under "Manage booking" you will find all the options available to you.
- View seat
- Add/remove baggage
- Change travel option
- Modify dates, class, segments
- Cancel booking
Click Modify or Cancel next to the trip you want to change.
If you modify your booking, a new boarding pass will be sent by email. Note that some conditions apply for a booking modification.
If your booking cannot be modified online, please contact us at 1 888 VIA RAIL (1 888 842-7245) or TTY 1 800 268-9503 (for persons who are deaf or hard-of-hearing).
Questions related to the same topic
Booking information
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How do I buy a ticket online?
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Can I purchase a VIA Rail ticket at the station?
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How far in advance can tickets be booked online?
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Can I select or change my seat when booking a VIA Rail train trip?
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Why is seat selection only available in the Corridor?
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Do I have to pay if I want to change my seat?
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What is a Premium Seat?
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If I am travelling with someone, how do I make sure we can sit next to each other?
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Will it be possible to change my seat once on board?
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Will I get a refund if there is a change in equipment and I cannot sit in the seat that I paid for?
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What types of payment are accepted online?
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I lost or accidentally deleted my ticket. What can I do?
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How do I get a refund for my VIA Rail ticket?
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Are VIA Rail tickets transferable?