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Cancelled trip

Automatic cancellations due to operational issues

Refunds and exchanges

If your departure has been cancelled due to a change in our services, we will automatically reimburse passengers who have a one-way ticket. If your ticket includes an additional segment (round-trip) which date falls after the train cancellation dates, you will be contacted by one of our agents to let us know if you wish to cancel only one part or all of your trip with us.

Due to the high volume of requests currently being managed by VIA Rail, we encourage you to use the self-cancellation service (if available to you) to speed up the processing of your reimbursement. Processing time for requests can also vary depending on the number of passengers affected.

If VIA Rail cancels or modifies your trip (schedule or seat assignment changes), you will receive email, or an agent will call you to offer you alternatives for your trip.


If you have questions that are not answered in these pages or are unsure about the options available to you, please do not hesitate to contact us:

1-888-VIA-RAIL (1-888-842-7245)

TTY 1-800-268-9503 (persons who are deaf or hard-of-hearing)

Train Alert Service

By subscribing to the VIA Train-Alert service, you will be notified of delays and of any major schedule changes for your VIA train. Alerts are sent by email or SMS (text messaging).