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Cancelled trip

Refunds and exchanges

Considering the exceptional context created by the spread of COVID-19 (Coronavirus), we understand that your travel plans can change. That’s why we now offer flexible booking options. You can cancel your reservation any time before departure.*

Automatic refund

If your departure has been cancelled due to a change in our services, we will automatically reimburse passengers who have a one-way ticket. If your ticket includes an additional segment (round-trip or multi-destination) which date falls after the train cancellation dates, you will be contacted by one of our agents to let us know if you wish to cancel only one part or all of your trip with us.

Due to the high volume of requests currently being managed by VIA Rail, we encourage you to use the self-cancellation service (if available to you) to speed up the processing of your reimbursement. Due to the high number of passengers affected, we cannot currently estimate the time it will take to process requests.

*Our cancellation policy includes all travel through May 31, 2022 as well as any travel after May 31, 2022, if the outbound train is on or before May 31, 2022. If you would like to cancel your trip for a full reimbursement, click here.


If you have questions that are not answered in these pages or are unsure about the options available to you, please do not hesitate to contact us:

1-888-VIA-RAIL (1-888-842-7245)

1-888-260-9503 (TTY for hearing impaired)

Train Alert Service

By subscribing to the VIA Train-Alert service, you will be notified of delays and of any major schedule changes for your VIA train. Alerts are sent by email or SMS (text messaging).