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Cancelled trip

Refunds and exchanges

Automatic refund

If your departure has been cancelled due to a change in our services, we will automatically reimburse passengers who have a one-way ticket. If your ticket includes an additional segment (round-trip or multi-destination) which date falls after the train cancellation dates, you will be contacted by one of our agents to let us know if you wish to cancel only one part or all of your trip with us.

Due to the high volume of requests currently being managed by VIA Rail, we encourage you to use the self-cancellation service (if available to you) to speed up the processing of your reimbursement. Due to the high number of passengers affected, we cannot currently estimate the time it will take to process requests.


If you have questions that are not answered in these pages or are unsure about the options available to you, please do not hesitate to contact us:

1-888-VIA-RAIL (1-888-842-7245)

1-888-260-9503 (TTY for hearing impaired)

Train Alert Service

By subscribing to the VIA Train-Alert service, you will be notified of delays and of any major schedule changes for your VIA train. Alerts are sent by email or SMS (text messaging).