If your departure has been cancelled due to a change in our services, we will automatically reimburse passengers who have a one-way ticket. If your ticket includes an additional segment (round-trip) which date falls after the train cancellation dates, you will be contacted by one of our agents to let us know if you wish to cancel only one part or all of your trip with us.

Due to the high volume of requests currently being managed by VIA Rail, we encourage you to use the self-cancellation service (if available to you) to speed up the processing of your reimbursement. Processing time for requests can also vary depending on the number of passengers affected.

If VIA Rail cancels or modifies your trip (schedule or seat assignment changes), you will receive email, or an agent will call you to offer you alternatives for your trip.