Cancelled trip

If your departure has been cancelled due to a change in our services, we will automatically reimburse passengers who have a one-way ticket. If your ticket includes an additional segment (round-trip or multi-destination) which date falls after the train cancellation dates, you will be contacted by one of our agents to let us know if you wish to cancel only one part or all of your trip with us.

Due to the high volume of requests currently being managed by VIA Rail, we encourage you to use the self-cancellation service (if available to you) to speed up the processing of your reimbursement. Due to the high number of passengers affected, we cannot currently estimate the time it will take to process requests.