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AD75 Terms and Conditions

Thank you for your interest in our Travel Agent fare program. 

This program is intended to provide our valued agent partners with the opportunity to experience VIA Rail firsthand by travelling with agent rates on routes throughout our network. 

To benefit from this program, when ready to make your trip reservation, you must call the VIA Rail Customer Centre at 1 888 842-0744. You will be asked the following information when making your reservation by phone:

  • Full name
  • Company name
  • Business email address
  • Phone number
  • IATA number or Tour Operator account number

Prior to making your request, please review our full terms and conditions to ensure that your trip meets our eligibility criteria. 

Thank you for your continued partnership and we look forward to welcoming you aboard!

Valid for travel on all VIA Rail Canada routes and between all stations.

The program is valid until June 30th, 2024

Tickets may only be booked within 21 days of departure for each leg of a one-way or round-trip.

Valid for travel in Economy, Business, Touring and Sleeper Plus classes. Not valid for travel in Prestige class.

75% off the full fares of Economy, Business, Sleeper Plus and Touring classes. Discount not applicable to Escape, Economy, Business, Touring discounted and Sleeper Plus discounted fares.

Refundable and exchangeable without service charge provided cancellation takes place prior to scheduled train departure time.  All exchanges must be made by calling the VIA Rail Customer Centre at 1 888 842-0744.

Booking must be made through the VIA Rail Customer Centre at 1 888 842-0744. Please advise the agent that you are requesting the AD75 discount prior to booking your ticket and have your Tour Operator or IATA number on hand.

For Travel Agents, each person travelling must be in possession of a valid ACTA, IATA/IATAN, CLIA or UFTAA Travel Industry ID which must be provided, along with government-issued photo ID matching the name of the passenger, upon request on board the train during ticket validation. Tour Operators may present a signed letter of introduction on company letterhead and government-issued photo ID matching the name of the passenger.

Not applicable to group fares.

Cannot be combined with any other discount or fare plan which requires the use of a discount code.

Not applicable to the purchase of rail passes or discount cards.

Discount valid for agents only. Not valid for travel companions or escorts.

Tickets issued under this program are non-commissionable.

Agents are only eligible to travel once annually on the same route, in the same class of service. An agent may travel multiple times on different routes or may book the same route in different classes of service but may not book an identical trip more than once in a given year. VIA monitors bookings of the AD75 fare program and may restrict future travel from agents who disregard this condition.


Frequently Asked Questions

  1. Who qualifies for the AD75 program?

Travel Agents and Tour Operators with appropriate ID (see terms and conditions) qualify for the AD75 program.

  1. Are we on the list to receive vouchers for this year?

We no longer send vouchers (known as e-codes) annually as our program is now demand based.  Agents are invited to make their reservation by phone through the VIA Customer Centre and inform the VIA agent that they are requesting the AD75 discount be applied to their reservation.

  1. How long does it take to get approved for the AD75 discount?

An approval process is no longer required. Simply contact the VIA Customer Centre by phone at 1888 842-0744 when you are ready to make your reservation.

  1. How many times can I request the discount?

As indicated in our terms and conditions, agents are eligible to travel an identical itinerary (same route, same class of service) once annually.  If you are making your request on behalf of more than one agent, each agent’s IATA number and traveller name must be provided.

  1. How much will my discount be? 

You will receive a 75% discount off our full fares in Economy, Business, Sleeper Plus and Touring classes.

  1. Can I bring a companion?

There is no companion travel program currently.

  1. Are we still able to get the paper AD75 vouchers?

No.  Our program is only available by contacting the VIA Customer Centre by phone at 1 888 842-0744.   There are no paper vouchers to exchange, and you are required to show your ID on board.

  1. I have a general question about the program.  Who should I contact?

For general questions that cannot be answered through information found on our website, or for technical support, please contact our trade support desk.

Customer Support:

Customer Support Desk (7 days a week)

VIA Bookings Office Toll free (within North America) 1 888 842-0744.

Technical Support:

Agency Support Desk (Monday to Friday) ,

Toll-Free (within North America) 1 800 361-8010.