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Associations and Organizations for Travellers
Associations or organizations for passengers needing assistance to travel.
Passengers who, because of the nature of their disability, after departure and before arrival, need:
(a) assistance with eating meals, taking medication, using the washroom;
(b) assistance with transferring to and from a passenger seat;
(c) assistance with orientation or communication; or
(d) physical assistance in the event of an emergency, including in the case of an evacuation or decompression.
Can apply to travel with a support person. These passengers must, however, provide a document certifying that they cannot travel alone and require a support person: the Request to Travel with a Support Person form or an identity card issued by an organization or association recognized by VIA Rail.
Here is a listing of these organizations and associations.
Passengers with cards other than those listed must contact us at 1 888 VIA-RAIL (1 888 842-7245) or TTY 1 800 268-9503 (for persons who are deaf or hard-of-hearing) for review.
Note: The following may include links to organizations that may not be subject to the Official Languages Act. Some material may not be available in both official languages.
Alzheimer Society of Canada
Accepted document: ID card issued by the society (Young onset dementia or memory problems - ID Card)
Telephone: 1 800 616-8816 (only in Canada)
The Canadian National Institute for the Blind (CNIB Foundation)
Accepted document: card issued by the foundation
Telephone: 1 800 563-2642
Ministry of the Attorney General
Accepted document: ID Card identifying all persons with disabilities if they are dependent on a guide dog, a service dog or a white cane.
Telephone: (416) 326-2220 / 1-800 518-7901
Ontario March of Dimes
Accepted document: a confirmation letter issued by the Passport Program
Telephone: (416) 425-3463 / 1 800 263-3463
Workplace Safety & Insurance Board (WSIB)
Accepted document: a Travel Warrant or an Injured Travel Request Form
Telephone: (416) 344-1000 / 1 800 387-0750
Saskatchewan Abilities Council
Accepted document: The Disability Travel Card
Telephone: (306) 374-4448
Here are links to other pages you may find useful: