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Whats the boarding procedure at the station? 

Time of arrival

We are recommending that travellers arrive at the station 30 minutes prior to their scheduled departure time. If you already have a booking but are not yet in possession of your ticket or if you want to check your baggage, please be at the station at least 1 hour prior to the departure of your train (only 30 minutes if you are travelling in Business class).

Please validate VIA Rail station hours as some stations open 30 minutes prior to scheduled train departure time.

Boarding instructions

For their comfort, we suggest that passengers over 60 years of age, passengers with young children and travellers in Business class board the train as early as possible.

Make sure you have the following to show at boarding:

  • Your ticket, printed or displayed on your phone and easily scannable,
  • Valid identification issued by the federal, provincial, territorial or foreign government that includes your photo, full name, and date of birth.

If you do not have an identity document with your photo, full name and date of birth:

  • Show two valid pieces of identification issued by a federal, provincial or territorial government and bearing your name.
  • One of your pieces of identification must include your full name and date of birth.

*Failure to present an identity document meeting the above-mentioned requirements may result in the denial of access to boarding. If identity verification takes place after departure, failure to present an identity document corresponding to the name appearing on the issued ticket may result in the obligation to purchase a new ticket at the regular full fare on board the train.