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VIA Rail discount offer to Canoo members



VIA Rail discount offer to Canoo members

As a new Canadian citizen and as a member of Canoo (formally known as the Cultural Access Pass program), VIA Rail Canada is pleased to offer you a once-in-a-lifetime opportunity to discover Canada by train — at half the price!

50% discount on the best available fare in all classes and on all trains!

Take advantage of a one-time 50% discount on the best available fare in all classes for one-way or round-trip travel on board any VIA Rail train in Canada! This discount is offered to Canoo members and up to four (4) of their dependent minor children (17 years old and under) travelling in the same class and on the same train.

And, when you register to become a VIA Préférence member, you will receive a sign-up bonus of 150 bonus!

How to book your VIA Rail ticket(s) online with the Canoo app

Before beginning this process, please ensure that you have downloaded the Canoo app on your mobile phone and signed up, and also registered as a VIA Préférence member. Your dependent minor children do not need to register for Canoo; however, if they will be traveling with you, please register them as VIA Préférence members as well.

  1. Visit the Plan Your Trip page on VIA Rail and begin to book your ticket(s). Select one-way or round-trip ticket(s), your travel dates and origin/destination cities, the number of travellers according to type (adult, 60+, youth, child, infant), and choose your tickets in your preferred class and fare.
  2. When you reach the Contact information screen (Step 3), log in to your VIA Préférence account.
  3.  When you reach the Passenger information screen (Step 4), under Passenger 1 – Adult, enter your personal information including your VIA Préférence membership number, then select "Promotion or Convention Discount" as the Discount Type, enter “ICC12” as the Discount Code and enter your VIA Rail Offer serial number into the “Serial Number” field. You can find the VIA Rail Offer serial numbers in the Canoo app by tapping More then VIA Rail Offer.
  4. If travelling with dependent minor children, repeat this process for each child using the VIA Rail Offer child serial numbers.
  5. Continue to Payment (Step 5). The price of the ticket will be adjusted automatically. Continue to the final step, Confirmation.
  6. Pick up your tickets at the ticket counter of a VIA Rail station by showing your VIA Rail Offer screen on the Canoo app and your photo ID.
  7. Enjoy your trip!

How to book your VIA Rail ticket(s) online using a Cultural Access Pass – VIA Rail coupon

Before beginning this process, please ensure that you are registered for the Cultural Access Pass and have picked up your CAP card (with VIA Rail coupon), as well as registered as a VIA Préférence member. Your dependent minor children do not need a CAP card; however, if they will be traveling with you, please register them as VIA Préférence members as well.

  1. Visit the Plan Your Trip page on VIA Rail and begin to book your ticket(s). Select one-way or round-trip ticket(s), your travel dates and origin/destination cities, the number of travellers according to type (adult, 60+, youth, child, infant), and choose your tickets in your preferred class and fare.
  2. When you reach the Contact information screen (Step 3), log in to your VIA Préférence account.
  3.  When you reach the Passenger information screen (Step 4), under Passenger 1 – Adult, enter your personal information including your VIA Préférence membership number, then select "Promotion or Convention Discount" as the Discount Type, enter “ICC12” as the Discount Code and enter the 9-digit CAP member serial number found on your coupon into the “Serial Number” field.
  4. If travelling with dependent minor children, repeat this process for each child using the 9-digit child serial numbers.
  5. Continue to Payment (Step 5)! The price of the ticket will be adjusted automatically. Continue to the final step, Confirmation.
  6. Pick up your tickets at the ticket counter of a VIA Rail station by showing your CAP card, VIA Rail coupon, and photo ID.
  7. Enjoy your trip!

How to book by telephone or at a VIA Rail station

Before beginning this process, please ensure that you are registered for the Cultural Access Pass and have picked up your CAP card (with VIA Rail coupon), as well as registered as a VIA Préférence member. Your dependent minor children do not need a CAP card; however, if they will be traveling with you, please register them as VIA Préférence members as well.

By phone: call 1 888 VIA RAIL (1 888 842-7245) and advise the VIA agent that you have a Cultural Access Pass (CAP) member coupon with VIA’s 50% promotional offer and that you wish to use discount code ICC12 prior to the agent booking your travel. After your booking is completed, you must present your Cultural Access Pass (CAP) member coupon and photo ID to the VIA Rail agent at the station ticket counter to receive your tickets.

At a station: before going to the station, you must register online to become a VIA Préférence member. Bring your new VIA Préférence membership number with you to the station. Present your Cultural Access Pass (CAP) member coupon and photo ID to the VIA Rail agent at the station ticket counter and advise the agent that you wish to use the discount code on your coupon prior to the agent booking your travel.

Commonly Asked Questions about the VIA Rail Offer for Canoo members

  • What is the discount for Canoo members?
    Every Canoo member gets a one-time 50% discount off VIA Rail’s best available fare for one-way or round-trip travel on board any VIA Rail train in Canada!
  • What type of trip does the discount apply to?
    The discount is valid for one-way or round-trip travel on all VIA trains and between all VIA stations in Canada in the following classes only: Economy, Business, Touring, and Sleeper Plus. It applies to the base fare online; applicable taxes are not discounted. Not valid in Prestige class.
  • Who is the discount valid for?
    The one-time 50% discount is valid for travel only for the person named on the Canoo app or CAP coupon and up to four (4) of his/her dependent minor children (17 years of age or under). The children must travel with the Canoo member. Not applicable to any person 18 years of age or older who is not a current Canoo member.
  • When can the discount be used?
    The discount is valid for travel that begins and ends by the expiration date indicated on the Canoo member’s VIA Rail Offer screen or VIA Rail coupon. Tickets must be booked in advance of travel.
  • Is there a minimum fare in order for me to use the Canoo discount?
    While there is no minimum fare required to get the Canoo discount, the minimum fare after the the Canoo discount is applied is:

                Economy class: Adult: $20; Senior (60+) and Youth (12-25): $18; Child (2-11): $10

                Business class:  All passenger types: $57

                Sleeper Plus class:    All passenger types: $75

  • Do I have to be a member of the VIA Préférence program to use the discount?
    All passengers (including minor children as applicable) must be members of the VIA Préférence program prior to booking travel. The name of the passenger on the ticket must match the name of the VIA Préférence member, as well as the name on the Canoo VIA Rail Offer screen or VIA Rail coupon. Membership in the VIA Préférence program will be verified by a VIA ticket agent before issuing your tickets.
  • I bought my tickets using the VIA Rail coupon I received with my CAP card. Do I need to bring my CAP card and VIA Rail coupon with me to pick up my tickets?
    If you bought your tickets using the Cultural Access Pass VIA Rail coupon, you must pick up your tickets at the ticket counter of a VIA Rail station by showing your CAP card, VIA Rail coupon, and photo ID.
  • Can I get a refund or exchange on a ticket that I purchased with my discount?
    Your ticket(s) may be valid for refund or exchange, but the tickets are subject to the conditions and restrictions of the fare plan to which the additional 50% discount is applied. This offer is non-transferable and cannot be extended beyond the validity period. Tickets are not transferable and cannot be sold or exchanged for money. Refunds and exchanges for tickets will be processed only if children’s tickets are processed at the same time. Please contact VIA Rail for more information.

If you have any questions about Canoo, please visit the Canoo Help Centre.

 

Conditions of the 50% discount on the best available fare for Cultural Access Pass (CAP) members

Discount:

  • 50% discount off VIA Rail’s best available fare.
  • The discount code ICC12 and serial number(s) issued to the Cultural Access Pass (CAP) member and displayed on the coupon must be used to obtain the 50% discount.
  • One original promotional CAP coupon must be surrendered at time of ticket pick-up at the VIA station for each Cultural Access Pass (CAP) program member.
  • Valid for travel for the person named on the Cultural Access Pass coupon and up to four (4) of his/her dependent minor children (17 years of age or under). Children must travel with the parent. Not applicable to any person 18 years of age or older who is not a Cultural Access Pass (CAP) member.
  • The discount applies to the base fare only; all applicable taxes are not discounted.


Travel period:

  • Valid for travel no later than the expiration date indicated on the Cultural Access Pass (CAP) member’s promotional coupon.


Purchase period:

  • The offer is applicable to new bookings only using the Cultural Access Pass (CAP) member promotional coupon before the expiration date indicated on the coupon.
  • Tickets must be purchased according to the conditions and restrictions of the fare plan to which the additional 50% discount is applied.
  • All passengers (including minor children as applicable) must be members of the VIA Préférence program prior to booking travel. The name of the passenger must match the name of the VIA Préférence member. Membership in the VIA Préférence program will be verified by a VIA ticket agent before issuing your tickets.


Valid routes:

  • Valid for one-way or round-trip travel on all VIA trains and between all VIA stations in Canada.


Valid classes:

  • Valid in the following classes only: Economy, Business and Sleeper Plus. Not valid in Prestige class.

 

Refunds and exchanges:

  • Tickets are subject to the conditions and restrictions of the fare plan to which the additional 50% discount is applied.
  • Refunds and exchanges for tickets will only be processed if children’s tickets are processed at the same time.
  • Offer is non-transferable and cannot be extended beyond the validity period. Tickets are not transferable and cannot be sold or exchanged for money.


Other conditions:

  • The offer cannot be combined with any other fare or discount which requires a discount code. Cannot be combined with tickets issued using a rail pass or employee rail pass, group tickets, VIA Préférence reward tickets, charter car fare tickets or tickets issued by a tour operator.
  • Tickets must be booked in advance of travel. The offer is not applicable to tickets purchased on board a VIA train.
  • Minimum fares apply (adult: $20; senior (60+): $18; youth (12–25): $15; child: $10).
  • If requested by VIA personnel, Cultural Access Pass (CAP) members must provide a government-issued identification document with their name and photograph (e.g. driver’s license, health card or passport).
  • Other conditions may apply.