Wireless Internet

Travellers in all classes of service may use Wi-Fi in many of our Québec City-Windsor corridor stations:

Wireless access is also available in our exclusive pre-boarding Panorama lounges (open to Business class, Sleeper class and Sleeper Touring class travellers) in the following stations:

Complimentary Wi-Fi access is also available in the following stations:

Our pay-per-use wireless Internet access is offered in both Economy class and Business class on virtually all trains in the Québec City-Windsor corridor. And don't forget - you can also access this service in pre-boarding Panorama lounges at major stations such as those in Toronto, Montréal, Ottawa and Québec City.

Service exceptions

Please note that wireless Internet is not available on the following trains:

• Trains 85 and 88 (Toronto-Sarnia)
• Trains 97 and 98 (Toronto-Niagara Falls-New York)

Please note: wireless Internet access is available on train 650 (Kingston-Toronto) every day except Fridays.

To check Wi-Fi availability on board your train, call 1 888 VIA-RAIL (1 888 842-7245) or (TTY) 1 800 268-9503 (hearing impaired).

To connect, all you need is a wireless-enabled laptop with the Wi-Fi switch in the "on" position. Our systems use the 802.11b/g/n (backwards compatible) norm. This service also works with most Wi-Fi compatible handheld devices. If necessary, you can do a quick upgrade by PCMCIA card.

Now log on

First, locate an access zone (or hotspot) indicated by the logo (right), then:

1. Turn on your wireless-enabled laptop or handheld device. The Wi-Fi icon will appear at the bottom right-hand side of your screen.

2. Launch your preferred Internet navigator.

3. Set your SSID (Service Set Identifi er) to ‘‘VIA _Station’’ or ‘‘VIA_Train.’’

It's always best to start your browsing through a non-secure or private web site, such as our own at viarail.ca.

To log out, click the “Log out” button appearing in the pop-up window displayed during the session (do not close this window while you are connected or your session will be interrupted).

Having trouble? Check our FAQ!

Still have questions? Submit your questions online, call 1 866 905-6784 or send your e-mail to support@viawifi.ca.

You can also ask to see the technical specifications guide available on board.

Staying connected is easy! Create a Wi-Fi profile first, and then purchase the Wi-Fi plan that best suits your needs. You can even buy your wireless Internet access in advance to save time — you’ll be ready to log in as soon as you arrive in the station or board the train.

• Daily Access Plan: pay a flat rate of $8.95 for a full 24 hours.
• Monthly Access Plan: unlimited access for 30 days costs only $29.95. This plan will automatically be renewed every 30 days, unless cancelled or modified.
• Monthly Access Plan: unlimited access for 30 days costs only $39.95. This plan will not be automatically renewed.

A confirmation e-mail and receipt will be sent to you when you buy time.

Check to see if you have an icon for a wireless card in your start menu. Click on the icon to find out if your wireless card is enabled. If the wireless card is not enabled, you must activate it.

Turn on your laptop and launch your web browser. You will be automatically directed to the VIA Rail welcome page, where new users can register or returning users can sign on with their user name and password. If you don't land on the welcome page, just set your SSIS (service set identifier) "VIA-Train" or to "VIA-Station".

Just proceed to the registration page from the VIA Rail welcome page. Your user name and password will remain in the system for 90 days and can be used on any trip within that period.

Once you have established a user name and password, they remain in the system for 90 days to be used again on the next trip. After 90 days, you will have to create a new user name and password.

No, as VPN technology presents a number of challenges in the mobile environment. We recommend that you access your e-mail through a secure Web mail site (if available) to get the most from your Wi-Fi experience.

It's always best to start your browsing through a non-secure or private web site, such as our own at viarail.ca.

You will be billed automatically according to the plan you’ve chosen. A confirmation e-mail and receipt will be sent to you.

If you do not see the portal, you may need to set your SSID to VIA-Train" while on board, or "VIA-Station" when in the station. If it still does not respond, make sure that your computer or compatible handheld device is compliant with the standard 802.11b/g/n (backwards compatible) norm.

Simply re-boot and re-enter your user name and password.

You might have closed the pop-under window that opened when you logged on (closing this window temporarily or permanently terminates the session). You might also have switched trains or disembarked. In this case, re-boot, then re-enter your user name and password.