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Complimentary Wireless Internet Service

VIA Rail is proud to provide complimentary Wi-Fi service on board its trains, in its Panorama station lounges and in select stations in the Québec City – Windsor corridor.

With its partner Nomad Digital, VIA will be able to offer Wi-Fi service that can meet the expectations of its passengers. Improvements in coverage, bandwidth, and network accessibility will be made over the coming months, with 100% completion on its LRC and Renaissance cars and 80% completion on its HEP 2 cars expected by mid-February 2012.

Wi-Fi coverage area

SPECIFICATIONS
Set the Wi-Fi switch of your wireless-enabled laptop or handheld device in the “on” position. VIA’s partner uses the 802.11g norm. If necessary, you can upgrade by PCMCIA card.

HOW TO CONNECT

  1. 1. Turn on your wireless-enabled laptop or handheld device. The Wi-Fi icon will appear in the bottom right-hand corner of your screen.
  2. 2. Launch your web browser.
  3. 3. Set your SSID (Service Set Identifier) to “VIA_Station” or “VIA_Train”.
  4.  

Note: "Good" to "very good" signal strength is offered within more than 98% of the coverage area determined by our mobile partners. Users may experience weaker signal strength in the Trenton-Cobourg, Chatham-Kent and Hyde Park (London) regions of Ontario. To ensure more reliable service and better performance for users, access to certain video streaming sites is prohibited. VIA also reserves the right to limit bandwidth use and deny access to certain websites.

For assistance, please contact our service provider at 1 866 905-6784.

To comment on our Wi-Fi service, please e-mail customer_relations@viarail.ca.

In stations

Travellers in all classes of service may benefit from our complimentary Wi-Fi service in many of our Québec City-Windsor corridor stations and in our exclusive pre-boarding Panorama lounges*:

  • Dorval*
  • Fallowfield
  • Kingston*
  • London*
  • Montréal*
  • Ottawa*
  • Québec City*
  • Sainte-Foy
  • Toronto*
  • Windsor
  • Oakville
  • Oshawa

Complimentary Wi-Fi access is also available in the following stations throughout our network:

  • Edmonton
  • Halifax
  • Jasper
  • Moncton
  • Vancouver
  • Winnipeg

On board

Our complimentary wireless Internet access is offered in both Economy class and Business class on virtually all trains in the Québec City-Windsor corridor. And don't forget - you can also access this service in pre-boarding Panorama lounges at major stations such as those in Toronto, Montréal, Kingston, Ottawa and Québec City.

Service exceptions

Please note that wireless Internet is not available on the following trains:

  • Trains 97 and 98 (Toronto-Niagara Falls-New York)\
  • Trains 85 and 88

To check Wi-Fi availability on board your train, call 1 888 VIA-RAIL (1 888 842-7245) or (TTY) 1 800 268-9503 (hearing impaired).

Log on

To connect, all you need is a wireless-enabled laptop with the Wi-Fi switch in the "on" position. Our systems use the 802.11b/g/n (backwards compatible) norm. This service also works with most Wi-Fi compatible handheld devices. If necessary, you can do a quick upgrade by PCMCIA card.

Now log on

First, locate an access zone (or hotspot) indicated by the logo (right), then:

1. Turn on your wireless-enabled laptop or handheld device. The Wi-Fi icon will appear at the bottom right-hand side of your screen.

2. Launch your preferred Internet navigator.

3. Set your SSID (Service Set Identifi er) to ‘‘Via_Station’’ or ‘‘VIA_Train.’’

 

It's always best to start your browsing through a non-secure or private web site, such as our own at viarail.ca.

To log out, click the “Log out” button appearing in the pop-up window displayed during the session (do not close this window while you are connected or your session will be interrupted).

Having trouble? Check the FAQ below.

Still have questions? Submit your questions online, call 1 866 905-6784 or send your e-mail to support@viawifi.ca.

 

FAQ

How do I know if my laptop or handheld device is Wi-Fi enabled?

Verify if you have an icon for a wireless card in the “Start” menu. Click on the icon to check if your wireless card is enabled. If the wireless card is not enabled, you must activate it.

How do I begin a session?

Turn on your laptop and launch your web browser. A portal box will automatically appear where you will be able to select your language of preference. Once your language selected, you will be able to set your SSID (service set identifier) to "Via_Train" or to "VIA_Station".

Can I connect to my VPN (virtual private network)?

The service does support a number, but not all, VPN's (Virtual Private Networks). If your VPN is not supported, then please let us know by emailing us at support@viawifi.ca.

What is the best way to use the VIA Rail wireless Internet service?

It's always best to start your browsing through a non-secure or private web site, such as our own at viarail.ca.

I launched my browser, but the portal did not launch. What happened?

If you do not see the portal, you may need to set your SSID to Via_Train" while on board, or "VIA_Station" when in the station. If it still does not respond, make sure that your computer or compatible handheld device is compliant with the standard 802.11b/g/n (backwards compatible) norm.

Why did my session end abruptly?

You might have closed the pop-under window that opened when you logged on (closing this window temporarily or permanently terminates the session). You might also have switched trains or disembarked. In this case, re-boot, then re-enter your user name and password.

 

For technical support or additional information, please call 1 866 905-6784, anytime.