Complimentary Wireless Internet Service

Travellers in all classes of service may benefit from our complimentary Wi-Fi service in many of our Québec City-Windsor corridor stations and in our exclusive pre-boarding Panorama lounges*:

Complimentary Wi-Fi access is also available in the following stations throughout our network:

Our complimentary wireless Internet access is offered in both Economy class and Business class on virtually all trains in the Québec City-Windsor corridor. And don't forget - you can also access this service in pre-boarding Panorama lounges at major stations such as those in Toronto, Montréal, Kingston, Ottawa and Québec City.

Service exceptions

Please note that wireless Internet is not available on the following trains:

• Trains 97 and 98 (Toronto-Niagara Falls-New York)\
• Trains 85 and 88

To check Wi-Fi availability on board your train, call 1 888 VIA-RAIL (1 888 842-7245) or (TTY) 1 800 268-9503 (hearing impaired).

To connect, all you need is a wireless-enabled laptop with the Wi-Fi switch in the "on" position. Our systems use the 802.11b/g/n (backwards compatible) norm. This service also works with most Wi-Fi compatible handheld devices. If necessary, you can do a quick upgrade by PCMCIA card.

Now log on

First, locate an access zone (or hotspot) indicated by the logo (right), then:

1. Turn on your wireless-enabled laptop or handheld device. The Wi-Fi icon will appear at the bottom right-hand side of your screen.

2. Launch your preferred Internet navigator.

3. Set your SSID (Service Set Identifi er) to ‘‘Via_Station’’ or ‘‘VIA_Train.’’

It's always best to start your browsing through a non-secure or private web site, such as our own at viarail.ca.

To log out, click the “Log out” button appearing in the pop-up window displayed during the session (do not close this window while you are connected or your session will be interrupted).

Having trouble? Check the FAQ below.

Still have questions? Submit your questions online, call 1 866 905-6784 or send your e-mail to support@viawifi.ca.

Verify if you have an icon for a wireless card in the “Start” menu. Click on the icon to check if your wireless card is enabled. If the wireless card is not enabled, you must activate it.

Turn on your laptop and launch your web browser. A portal box will automatically appear where you will be able to select your language of preference. Once your language selected, you will be able to set your SSID (service set identifier) to "Via_Train" or to "VIA_Station".

The service does support a number, but not all, VPN's (Virtual Private Networks). If your VPN is not supported, then please let us know by emailing us at support@viawifi.ca.

It's always best to start your browsing through a non-secure or private web site, such as our own at viarail.ca.

If you do not see the portal, you may need to set your SSID to Via_Train" while on board, or "VIA_Station" when in the station. If it still does not respond, make sure that your computer or compatible handheld device is compliant with the standard 802.11b/g/n (backwards compatible) norm.

Simply re-boot your system and try again.

You might have closed the pop-under window that opened when you logged on (closing this window temporarily or permanently terminates the session). You might also have switched trains or disembarked. In this case, re-boot, then re-enter your user name and password.