Our privacy policy

Safeguarding personal privacy and transaction security is a vital concern for us at VIA.

Our web site uses leading-edge techniques to make your transactions secure. If you're about to book your train ticket through our site, we can guarantee that it is just as safe as settling a restaurant bill with your credit card.

We do not use our site to gather personal information other than that which you agree to supply to us. This information is used solely to provide you with the services you have requested or to contact you in the event that you are the winner of one of our contests.

No personal information, e-mail addresses or other data will be sold, rented, exchanged or passed on to any third party. We do not make unsolicited mailings either. If you have subscribed to our e-letters, you will always have the liberty to cancel your subscription without having to give an explanation.

If you have any questions about your privacy or about transaction security, do not hesitate to contact us.

Our telephone number is 1-800-681-2561 (Canada / USA)
Fax: 514-871-6104.

You can also check what information we hold on you. However, to protect your privacy, we are not allowed to transmit the information to you by telephone or e-mail. Therefore, please send your request in writing to:

Manager, Customer Services
VIA Rail Canada Inc.
P. O. Box 8116
Station A
Montréal, Québec H3C 3N3