Contact us

If you're unable to find the answer to a particular question, do not hesitate to contact us at any time. We will respond to your inquiry as quickly as possible.

Telephone (general information and booking)

  • From anywhere in Canada, call toll-free: 1 888 VIA-RAIL (1 888 842-7245) or TTY 1 800 268-9503 (hearing impaired).
  • From Montréal: 514 989-2626
  • From Moncton: 506 857-9830

VIA Préférence: 1 888 VIA-PREF (1 888 842-7733)

Headquarters: 514 871-6000

From the United States

Please contact your travel agency or call 1 888 VIA-RAIL (1 888 842-7245).
For information on Amtrak trains from Canada, visit the Amtrak web site or call 1 800 USA-RAIL (1 800 872-7245).

Individuals who are speech or hearing impaired may communicate through telecommunication devices (TTY) by dialing (toll-free) 1 800 268-9503.

From Other Countries

Outside of Canada or the United States, you can contact our General Sales Agents

Customer Relations

To share your comments or suggestions with us, or to lodge a complaint, please contact our Customer Relations Department. Opening hours are:

  • Monday to Friday from 9h00 to 17h00
  • Saturday from 08h30 to 16h00
  • Sunday from 09h00 to 16h00

E-mail: ("")

Mailing Address:
Customer Relations
VIA Rail Canada inc.
P.O. Box. 8116, Station "A"
Montréal (Québec) H3C 3N3

Telephone: 1 800 681-2561 (Canada/U.S.A.)
Fax: 514 871-6104

Artists on board Program

For information on the Artists on board Program please review our webpage at /en/about-via-rail/community-involvement/artists

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