If you're unable to find the answer to a particular question, do not hesitate to contact us at any time. We will respond to your inquiry as quickly as possible.
Telephone (general information and booking)
- From anywhere in Canada, call toll-free: 1 888 VIA-RAIL (1 888 842-7245) or TTY 1 800 268-9503 (hearing impaired).
- From Montréal: 514 989-2626
- From Moncton: 506 857-9830
VIA Préférence: 1 888 VIA-PREF (1 888 842-7733)
Headquarters: 514 871-6000
From the United States
Please contact your travel agency or call 1 888 VIA-RAIL (1 888 842-7245).
For information on Amtrak trains from Canada, visit the Amtrak web site or call 1 800 USA-RAIL (1 800 872-7245).
Individuals who are speech or hearing impaired may communicate through telecommunication devices (TTY) by dialing (toll-free) 1 800 268-9503.
From Other Countries
Outside of Canada or the United States, you can contact our General Sales Agents
For information on media requests and contacts visit this page.
To share your comments or suggestions with us, or to lodge a complaint, please contact our Customer Relations Department. Opening hours are:
- Monday to Sunday from 8:00am to 9:00pm (ET)
E-mail: firstname.lastname@example.org ("email@example.com")
VIA Rail Canada inc.
P.O. Box. 8116, Station "A"
Montréal (Québec) H3C 3N3
Telephone: 1 800 681-2561 (Canada/U.S.A.)
Fax: 514 871-6104
Artists on board Program
For information on the Artists on board Program please review our webpage at /en/about-via-rail/community-involvement/artists
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