On board policies

If you are not accustomed to travelling by train, you may be wondering about how things are done on board: can you buy a meal or an alcoholic drink? Will you be inconvenienced by smoking or noise?

We have put together answers to many of your questions under the following headings!

Respectful and Safe Environment

VIA Rail is proud to provide its passengers and employees with a respectful and safe environment. The following disrespectful or unsafe behaviour will not be tolerated on board VIA Rail trains and in stations:

  • Endangering the safety of others or the safe operation of a train
  • Verbal or physical abuse
  • Threat, harassment or intimidating behaviour
  • Intoxication and/or disorderly conduct
  • Consumption or distribution of personal alcoholic beverages or illegal substances such as narcotics
  • Disregard of smoking regulations
  • Carrying a weapon or a false declaration that you or any other person is carrying a weapon

In case of disrespectful or unsafe behaviour, transportation may be refused. Police may also be asked to intervene and offenders may be prosecuted.

Smoking policy

VIA Rail offers a completely smoke-free environment in all our trains — as well as in all our stations. We wish to thank smokers for their understanding and cooperation.

Health Canada is advising Canadians not to use electronic smoking products, as these products may pose health risks and have not been fully evaluated for safety, quality and efficacy by Health Canada. Therefore and until further notice, the use of electronic cigarettes is not permitted on board trains and in stations and other facilities of VIA Rail Canada.

To know if smoking is permitted at certain stops along the way, please refer to your specific train route below:

Trains in the Québec City-Windsor corridor
No smoking is permitted during station stops.

Montréal-Halifax (the Ocean)
Designated smoking stops include Ste-Foy, Campbellton and Moncton.

Toronto-Vancouver (the Canadian)
You may get off the train to smoke during stops at Capreol, Hornepayne, Sioux Lookout, Winnipeg, Saskatoon, Edmonton, Jasper and Kamloops.

Winnipeg-Churchill
Those wishing to smoke will be able to do so during regular station stops at The Pas, Thompson and Gillam.

Enforcement of smoking regulations
VIA personnel are bound by law to enforce regulations. Read about sanctions applicable to offenders before you board.

Alcoholic beverages

The consumption of alcoholic drinks on trains is governed by the laws of the province in which the train is travelling.

You can purchase alcoholic drinks aboard most trains. For more information, visit the page on your train and your class of service.

Personal alcoholic drinks, i.e. ones that you did not buy on the train, may be consumed only in sleeping car cabins. Provincial laws forbid passengers from consuming personal alcoholic drinks elsewhere on the train.

Noise level

Most passengers need a quiet atmosphere to be able to enjoy their journey. For this reason we ask you to make as little noise as possible when you use a cellular phone, a radio or other similar device.

You may use your cellular phone aboard, but we ask you to do so discreetly. To avoid disturbing other passengers, we would appreciate if you would set your phone on vibration mode, and use headphones for all other electronic devices.

Thank you for your understanding.