Travel credit eligibility for delayed trains

This travel credit chart is provided for your information. Eligibility for the following travel credits also varies according to the length of your journey. If you make a transfer during your trip, the final destination determines the amount and terms of your credit (ex. for a trip from Halifax to Toronto, Corridor terms will apply).

How your credit will be applied

A stopover breaks a trip into separate "segments", with each segment treated as a distinct trip when applying credit.

In the case of connecting travel aboard the Toronto-Vancouver (the Canadian) train, Toronto is always considered a stopover, and any travel east of Toronto is considered a new segment.

For example, if your connecting train to Montréal arrives late, the credit will be based on the Toronto-Montréal segment only.

Train Delay Credit Grace period
Québec City-Windsor corridor
Credit valid for 6 months
1 hour 50% 5 minutes
4 hours or more 100% 10 minutes
Montréal-Gaspé
Montréal-Halifax (the Ocean)

Credit valid for 6 months
2 hours or more 50%* 10 minutes
12 hours or more 100%* 10 minutes
Toronto-Vancouver
(the Canadian)

Credit valid for 12 months
4 hours or more 50%* 10 minutes
12 hours or more 100%* 10 minutes
Jasper-Prince Rupert
Winnipeg-Churchill
Montréal-Senneterre
Montréal-Jonquière

Credit valid for 6 months
 
2 hours or more 50%* 10 minutes
12 hours or more 100%* 10 minutes


Notice: Please note that VIA reserves the right to cancel its late train travel credit policy when faced by major events not under VIA's control.

*Credits calculated on the basis of Economy class.