Travel credit eligibility for delayed trains

This travel credit chart is provided for your information. Eligibility for the following travel credits also varies according to the length of your journey. If you make a transfer during your trip, the final destination determines the amount and terms of your credit (ex. for a trip from Halifax to Toronto, Corridor terms will apply).

Note that VIA Rail no longer offers travel credits for trips which are affected by delays or alternate transportation on the following routes:

Routes

Effective date (trips departing as of this date)

 

 Toronto-Vancouver (Canadian)

Train 001 from Toronto – April 11, 2015

Train 002 from Vancouver – April 10, 2015

 Jasper-Prince Rupert

 Winnipeg-Churchill

 Sudbury-White River

 Montréal-Halifax (Ocean)

 Montréal-Gaspé

 Montréal-Jonquière

 Montréal-Senneterre

June 15, 2015

 

VIA Rail continues to offer travel credits for delays exceeding one hour on trips replaced by alternate transportation when the final destination is in the Québec City - Windsor corridor.  In such cases, the travel credit is bases on the cost of the portion in the Québec City - Windsor corridor portion only.   

 

How your credit will be applied

A stopover breaks a trip into separate "segments", with each segment treated as a distinct trip when applying credit.

In the case of connecting travel aboard the Toronto-Vancouver (the Canadian) train, Toronto is always considered a stopover, and any travel east of Toronto is considered a new segment.

For example, if your connecting train to Montréal arrives late, the credit will be based on the Toronto-Montréal segment only.

Train

Delay

Credit

Grace period

Québec City-Windsor corridor
Credit valid for 6 months

1 hour

50%

5 minutes

4 hours or more

100%

10 minutes

For delays incurred or instances of alternate transportation on trips departing as of June 15, 2015 (or April 10, 2015 for the Canadian), travel credits are no longer offered on the routes below.  

However, for those affected by delays or instances of alternate transportation before June 15, 2015 (or April 10, 2015 for the Canadian), travel credits apply according to the chart below.

Train

Delay

Credit

Grace period

Montréal-Gaspé
Montréal-Halifax (the Ocean)

Credit valid for 6 months

2 hours or more

50%*

10 minutes

12 hours or more

100%*

10 minutes

Toronto-Vancouver
(the Canadian)

Credit valid for 12 months

4 hours or more

50%*

10 minutes

12 hours or more

100%*

10 minutes

Jasper-Prince Rupert
Winnipeg-Churchill
Montréal-Senneterre
Montréal-Jonquière

Credit valid for 6 months
 

2 hours or more

50%*

10 minutes

12 hours or more

100%*

10 minutes

 

 

Also, if you are a VIA Préférence member, you can choose to receive five VIA Préférence points for every dollar of credit in lieu of a late train travel credit. Simply send your booking confirmation number or ticket receipt for your ticket to VIA Préférence, with a written request for points.

Notice: Please note that VIA reserves the right to cancel its late train travel credit policy when faced by major events not under VIA's control.

*Credits calculated on the basis of Economy class.