Useful info

Our baggage services vary depending on the train. There are two ways to check the baggage allowance on your train:

1. When booking online, you can verify:
   • if checked baggage service is offered on your train
   • how many items you can check, as well as size and weight restrictions
   • the costs for transporting pets or outdoor sporting equipment.
2. You can also view and print our baggage policy (1,24 MB).

If you already have a booking but are not yet in possession of your ticket or if you want to check your baggage, please be at the station at least 1 hour prior to the departure of your train (only 30 minutes if you are travelling in Business class).

If you prefer, you can pick up your ticket at an earlier date.

Priority boarding
For their comfort, we suggest that 60+, passengers with young children and travellers in Business class board the train as early as possible.

You can contact our lost and found department by phone at 1 888 VIA-Rail (1 888 842-7245), TTY 1 800 268-9503 (hearing impaired). However, if you are missing a registered baggage or have forgotten a carry-on baggage on board, please report yourself to the baggage checking room or ticket counter, immediately upon arrival at the station. to notify our personnel. They will do everything they can to help you find your lost belongings.

VIA accepts no liability for articles that are stolen or left in a train or station.

We are pleased to provide travellers with a smoke-free environment and we wish to thank smokers for their understanding and cooperation.

Read VIA's full smoking policy to see if smoking is permitted at certain stops on your train route.

All gratuities are at customers’ discretion. However, as is the case elsewhere in the industry, rail station porters expect $2 per bag carried. On trains, you are free to tip your server in the dining car and the agent responsible for your cabin or berth in the sleeping car.

Do remember, however, that the crew will change several times on long journeys. Ask the Service Manager on board your train about the changes.

Pets are not allowed in passenger cars, unless it's a service animal for travellers with special needs.

Otherwise, pets must travel in the baggage car and are considered as checked baggage. This means you cannot take your pet with you on trains where there is no checked baggage service.

Service charges for transporting an animal range between $15 and $50, but will not exceed the cost of a ticket at the adult regular fare.

Only cats, dogs and small rodents are accepted. They must be carried in a cage large enough for them to stand.

For more information about your responsibilities and how to care for the animal during the trip, read VIA's full pets policy.