Canrailpass - System

• Each Canrailpass - System comprises 7 credits, each of which is valid for a one-way trip in Economy class between two pre-determined cities (or points between, in either direction). Upgrades to other classes of service are not permitted.
• One complimentary stopover is allowed on each trip. In the case of multiple stopovers, the stopover of longest duration will be considered to be the complimentary stopover.
• Each segment of your trip, including connections, must commence within the period of validity of the Canrailpass – System.
• The Supersaver Canrailpass – System and all travel tickets issued using a Supersaver Canrailpass – System must be purchased at least three (3) days prior to departure date.
• The Discounted Canrailpass – System and all travel tickets issued using a Discounted Canrailpass – System must be purchased at least one (1) day prior to departure date.
• The number of seats available to Supersaver Canrailpass – System users is limited and must be booked in “Economy – Supersaver fare”.
• The number of seats available to Discounted Canrailpass – System users is limited and must be booked in “Economy – Discounted fare”.
• Each Canrailpass - System credit is non-transferable and is only valid for travel by the person in whose name the Canrailpass - System has been issued. Verification is automated and the first and last names of the passenger travelling must match the first and last names given at the time of purchase of the Canrailpass - System. You are required to show photo identification at any time upon request of a VIA employee.
• A Canrailpass – System is refundable and exchangeable, less a $50 service charge (plus applicable taxes) provided:
            o It has not expired
            o No trips have been made using it; and
            o No tickets using it have been cancelled after the applicable train’s scheduled departure

  Once a trip has been made, or a ticket using it has been cancelled after the train’s scheduled departure, the Canrailpass-System becomes completely non-refundable and non-exchangeable, even if the paper ticket has not been issued.

• Tickets booked using a Canrailpass may be cancelled at any time prior to the scheduled departure of the train, and the credit for the trip will be returned to the Canrailpass for future use within the validity period of the Canrailpass. Credits are not returned for tickets which are cancelled after the scheduled departure of the train. In this case, the credit is forfeited and cannot be used again.
• Tickets issued using a Canrailpass - System may be exchanged subject to the following conditions:
            o For travel on a different train but on the same date as the original booking, tickets must be exchanged prior to the departure of the original train and the new ticket must be booked in the applicable booking fare class.
            o For travel on a different date than the original booking, tickets must be exchanged no later than the number of days prior to departure for the pass purchased, and in the applicable booking fare class. Note that your original booking must be cancelled prior to departure of the train.
• Remaining credits (unused) at the expiration date of the Canrailpass - System are not refundable and non-transferable or exchangeable.
• Your Canrailpass - System credits are automatically tracked. No voucher or document is required for exchange at time of ticket issuance.
• Canrailpass - System credits cannot be combined with any other discount or promotion. Upgrades to other classes of service are not permitted.

How to book online:

• Log in to your profile or create one prior to booking.
• Book your one-way or round trip ticket for travel within the valid period and zone of your Canrailpass - System.
• Travel using a Discounted Canrailpass – System must be booked in Economy – Discounted class. Travel using a Supersaver Canrailpass – System must be booked in Economy – Supersaver class.
• On the “Passengers Information” screen, select Rail pass as the "Discount Type" and enter the 13-digit serial number of your Canrailpass - System in the "Serial Number" field.
• Your trip will be repriced and the applicable number of credits will be deducted from your Canrailpass - System, if your trip meets the conditions of your Canrailpass - System.

How to exchange an existing booking:

• If your paper ticket has not yet been issued and it is at least one (1) day prior to the new departure date for a Discounted Canrailpass or three (3) days prior to the new departure date for a Supersaver Canrailpass, login to your profile and cancel your original booking, then make a new booking for your desired train and departure time. It is recommended that you ensure space in the applicable fare class is available on the desired departure prior to cancelling your original booking.
• If your paper ticket has been issued, or it is now less than the required booking period prior to departure, please contact VIA directly at 1 888 VIA-RAIL (1 888 842-7245) or TTY 1 800 268-9503 (hearing impaired) or go to any VIA station to make the changes directly with a VIA agent. Your ticket must be changed prior to the departure time of your existing booking.