Canrailpass - System

• Each Canrailpass - System comprises 7 credits, each of which is valid for a one-way trip in Economy class between two pre-determined cities (or points between, in either direction). Upgrades to other classes of service are not permitted.
• One complimentary stopover on is allowed on each trip. In the case of multiple stopovers, the stopover of longest duration will be considered to be the complimentary stopover.
• The Canrailpass - System and all travel tickets issued using a Canrailpass - System must be purchased at least three (3) days prior to departure date.
• The number of seats available to Canrailpass - System users is limited and must be booked in “Economy – Supersaver: fare class.
• Each Canrailpass - System credit is non-transferrable and is only valid for travel by the person in whose name the Canrailpass - System has been issued. Verification is automated and the first and last names of the passenger travelling must match the first and last names given at the time of purchase of the Canrailpass - System. You are required to show photo identification at any time upon request of a VIA employee.
• Canrailpass - Systems that have never been used may be refunded provided the refund request takes place prior to the expiration date of the Canrailpass - System. Please note that booking a trip with a Canrailpass - System credit renders the Canrailpass - System as "used", even if the booking is cancelled prior to paper ticket issuance.
• Bookings or train tickets issued using a Canrailpass - System are completely refundable and exchangeable without service charges, provided the changes or the cancellation of bookings or train tickets are done prior to the scheduled departure time of the train. The credit(s) will then be applied to the original Canrailpass - System only. If changes or cancellations are not made before the scheduled departure time of the train, the bookings or the train tickets are non-refundable and the credits will not be applied to the Canrailpass - System.
• Tickets issued using a Canrailpass - System may be exchanged subject to the following conditions:
           o For travel on a different train but on the same date as the original booking, tickets must be exchanged prior to the departure of the original train and the new ticket must be booked in "Economy – Supersaver" fare class.
           o For travel on a different date than the original booking, tickets must be exchanged no later than 3 days prior to departure of the new date and the new ticket must be booked in "Economy – Supersaver" fare class. Note that your original booking must be cancelled prior to departure of the train.
• Remaining credits (unused) at the expiration date of the Canrailpass - System are not refundable and non-transferrable or exchangeable.
• Your Canrailpass - System credits are automatically tracked. No voucher or document is required for exchange at time of ticket issuance.
• Canrailpass - System credits cannot be combined with any other discount or promotion. Upgrades to other classes of service are not permitted.

How to book online:

• Log in to your profile or create one prior to booking.
• Book your one-way or round trip ticket for travel within the valid period and zone of your Canrailpass - System.
• On the “Passengers Information” screen, select Rail pass as the "Discount Type" and enter the 13-digit serial number of your Canrailpass - System in the "Serial Number" field.
• Your trip will be repriced and the applicable number of credits will be deducted from your Canrailpass - System, if your trip meets the conditions of your Canrailpass - System.

How to exchange an existing booking:

• If your paper ticket has not yet been issued and it is at least three (3) days prior to the new departure date, log in to your profile and cancel your original booking, then make a new booking for your desired train and departure time. It is recommended that you ensure space in "Economy - Supersaver" fare class is available on the desired departure prior to cancelling your original booking.
• If your paper ticket has been issued, or it is now less than three days prior to departure, please contact VIA directly at 1 888 VIA-RAIL (1 888 842-7245) or TTY 1 800 268-9503 (hearing impaired) or go to any VIA station to make the changes directly with a VIA agent. Your ticket must be changed prior to the departure time of your existing booking.