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Toronto train station
Toronto, ON, M5J 1E6, Canada
Arrivals and departures: (888) 842-7245
Information and reservation: (888) 842-7245
Lost and found: (416) 956-7639
Lost and found fax: (416) 956-7638
Baggage: (416) 956-7639
Between Bay and York Streets across the Royal York Hotel.
Indication on the stop sign
Until further notice due to ongoing construction and limited lanes between Bay St. and York St., in front of Union Station access to Front St. is closed at York St.
Therefore customers requiring accessible entry or pick-up to Union station may do so at the southwest corner of York St. and Front. St. coming from the west only. However at Front St. and York St. you are required to make a 'u' turn forcing you to leave eastbound on Front St. towards Bay St. Taxis remain available at Front St. and York St.
Special needs passengers or customers requiring assistance should report at least 30 minutes before departure in the Great Hall (Front St. West main entrance).
Motorists requiring access to Union Station may also enter on Bremner Blvd. (in front of Air Canada Center) accessed either from Lakeshore Rd. at Bay St. (southeast corner) or from York St. above Lakeshore Rd. Underground paid parking is available on Bremner Blvd. Pedestrian access to the back of Union Station on Bremner Blvd. permits direct entry into the train departures concourse.
It is recommended that passengers use public transportation to get to and from Union Station.
Eastern Standard Time (GMT -5)
Opening hours to obtain AMTRAK Tickets: ONLY open from 07h00 to 13h00 daily.
There is a special wicket for VIA Preference members, Premier and Privilege tiers, opened daily from 08h30 to 18h00.
Ticket purchases can also be made at self-service kiosks, online or by phone.
E-boarding pass can be printed using the self-service kiosks inside the station.
Children travelling alone are to be picked up at the special services desk (west side of ticket office).
Type of Station
Wheelchair has access to the station and train, with wheelchair lift. Wheelchairs are available.
Special needs passengers or customers requiring assistance should report at least 30 minutes before departure at the red light on the Main concourse (street level).
Wifi internet is accessible in the station.
Wifi internet is accessible in the Business lounge.
- Allo and quickchange phone card dispenser
- Automated banking machine
- Baggage red cap
- Baggage room
- Baggage storage check
- Bicycle box
- Commuter train tickets
- Elevator for the handicapped
- Exchange office
- Interac direct payment
- Photo machines
- Snack bar
- TWW bus tickets
- Waiting room
- Commuter pass
- VIA 6 pak
- VIA Gift Card
City Transit (TTC): 416-393-4636
Handicapped (TTC Wheel Trans): 416-393-4111
Toronto Airport Express (Pacific Western):
1-800-387-6787 (minimum 40 min. to the airport)
Effective December 1st, 2013, due to ongoing downtown Toronto construction, road closures and traffic delays, the Airport Express pick-up and drop-off point is temporarily relocated to the front entrance of the Intercontinental Hotel, which is located one block west of Front and Simcoe.
Intercity (GO Transit): 416-869-3200
Greyhound 800 661-8747.
Coach Canada: 1-800-461-7661 (Coach Canada bus stop is located at 610 Bay St, about 20 minutes walk from Union Station)
CAR RENTAL (counters in station):
Dollar Rent A Car: 1-800-800-4000