Consulting Services

VIA Rail offers consulting services in all areas of rail passenger management and operation, from general management practices to rolling stock maintenance and planning the optimal customer experience.

Our experts have the knowledge and experience to help your organization effectively reach your strategic, operational, financial or management goals.

Our experience

  • Rio de Janeiro commuter rail: Reviewing maintenance network and operations
  • European Space Agency: R&D project demonstrating an advanced GPS-based train navigation system
  • Florida: Operational expertise in the review of a high-speed train proposal
  • Ghana: Technical and management advice for the revitalization of national railways
  • Costa Rica: Participating in the privatization and restructuring of the country's railways
  • Argentina: Participating in the revitalization of the Buenos Aires-Mar del Plata corridor
  • Africa: Materials management and rail costing expertise for continental railways

Rolling stock servicing, maintenance, repair and overhaul

  • Reviewing and evaluating maintenance requirements
  • Developing preventive and corrective programs
  • Exporting work methods and best practices
  • Evaluating maintenance facility layouts
  • Developing systems, procedures and quality management
  • Planning organizations and competencies
  • Elaborating training requirements
     

Planning and delivering customer experiences

  • Marketing planning, customer plan (markets, products, loyalty programs, communication, sales management)
  • Customer focusing/customer-based strategies and services, as provided to SNCF
  • Promise delivery at every customer touch-point
  • On-board amenities and environment
  • Quality service focus on- and off-train

Passenger rail operational practices

  • Fleet planning and management
  • Train operations and traffic operational management
  • Safety management systems
  • Environmental considerations
  • Fuel management
  • Operating plans and timetables
  • Safety regulations

Passenger railway stations

  • Stations development plans
  • Passenger information
  • Multi-modal planning
  • Use of space
  • Passenger flow studies

Support activities

  • Information systems and technologies
  • Organizational development and training
  • Managing projects in a rail environment
  • Risk management practices
  • Feasibility studies/benchmarking
  • Business strategies and business case development
  • Operational planning and general management practices

 To discuss consulting opportunities, fill out the form or contact:

    Gerry Kolaitis
    Director, Strategic Planning
    514 871-6169