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Checkroom Service

In some stations in the network, a luggage storage service is available allowing personal belongings to be left in a secured area with controlled access. Only passengers holding a ticket confirmed for departure on the same day may use this service. 

Each luggage must be identified with the name, address, telephone number and e-mail address. Via provides luggage tags at no cost.

  • Only customers holding a ticket with VIA Rail or Amtrak may use the parcel checkroom service. Non-travellers cannot use this service.
  • No baggage can be left in checkroom during the night, please advise all passengers, except for bikes.
  • See in station profiles which stations offer this service (look for "Checkroom service").
  • The checkroom service cannot be offered to customers using our Air Connect service from Montreal Central Station. Since we have no information about passengers except for their name, the security department at VIA confirms that it is not possible to offer this service to this clientele.

 

Checkroom fees

 

Class

Baggage Type

Situation and fees

Business, Touring, Sleeper, Prestige Sleeper Classes

Carry-on and Checked baggage*

Passengers leaving their baggage prior to departure or after the train arrival (can be stored up to the checkroom closing time): Complimentary

Space providing - not feasible in EDMONTON

During a connection: Complimentary

Economy

Checked baggage only*

Passengers checking their baggage in advance prior to train departure or during a connection: Complimentary

Passengers leaving their baggage in checkroom after the end of a trip (can be stored up to the checkroom closing time): $6 per baggage

Economy

Carry-on Baggage

At all time and for all passengers (can be stored up to the checkroom closing time): $6 per baggage

*Items must not exceed 23 kg (50 lb.) and 120 cm (48 in.)

 

Liability

  • Liability for loss or damage to articles left in checkroom is limited to their actual value up to a maximum of $25.00.
  • Perishable goods and pets are not accepted and no liability is assumed for money or negotiable documents (checks, drafts, money order, etc) under any conditions.

Baggage Identification

  • Any baggage that is left in storage at the station must have a baggage tag with the information to contact the customer, name, address, complete telephone number and e-mail address.

Unclaimed Baggage

  • In the event a baggage has not been claimed at the closing of the baggage counter, please call the passenger.