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February 16, 2020 - 5:00PM
As of Sunday, February 16, 5 pm, please be advised that VIA Rail’s services are still cancelled with the exception of Sudbury-White River (CP Rail) and Churchill-The Pas (Hudson Bay Railway), until further notice.
Refund - Automatic
Passengers holding a ticket for which the first trip’s scheduled departure that is no later than Saturday, February 22 have the option of autonomously cancelling online for a full refund with no service charges, even if additional segments fall after February 22. Passengers may also get a refund for a return ticket scheduled after February 22, as long as the first portion of the trip was scheduled before that date.
Autonomous reimbursement procedure
In order to expedite refunds, passengers can also cancel upcoming trips online themselves without service charges under the following conditions only:
One way trip:
The scheduled departure time has not yet passed and is no later than Feb 22.
Round trip or multi-segment trip:
As long as first trip segment’s scheduled departure time has not yet passed and is no later than Feb 22, all segments will be refunded, even if additional segments fall after Feb 22.
Note that partial cancellations are not possible online.
Cancellations are made on a progressive basis, depending on the evolution of the situation. As soon as we confirm that a train will be canceled, passengers on that train will be notified by email and will be automatically reimbursed. Due to the volume of transactions that we process in these exceptional circumstances, reimbursement can take a minimum of 15 days.
In order to allow be able to help as many customers as possible, we respectfully request that you contact our VIA Customer Center only in cases of immediate urgency, at 1-888-VIA-RAIL (1-888 842-7245), TTY 800-268-9503 (deaf or hard of hearing).
VIA Rail's official press release : VIA RAIL CANCELS MOST OF ITS SERVICES
We understand the impact this unfortunate situation has on our passengers and regret the significant inconvenience this is causing to their travel.
Another update will be issued tomorrow, February 17 at 5 pm, EST.