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Adapted transport aboard VIA Rail

Services for travelers with reduced mobility vary according to region, and according to the train equipment in use.

To find out which train cars will be used on your departure, please call VIA Rail at 1 888 VIA-RAIL (1 888 842-7245) or 1 800 268-9503 (hearing impaired).

Platforms in Montreal and Quebec City are level with the train door entrance and a wheelchair lift is not required at these stations.  All other stations which are wheelchair accessible have a wheelchair lifting device which is used to lift the wheelchair and/or the passenger from the station platform to the train door.  The maximum weight that the wheelchair lift can safely handle is 272kg (600lbs).  The maximum length of a mobility aid that the wheelchair lift can safely handle is 56 inches (142 cm).

Please refer to the chart below to see the maximum dimensions (width and length) of mobility aids that can safely board on each train car type.

Note that only scooters with 3 wheels can board rail cars in our current fleet.  Due to narrow passages when boarding, scooters with 4 wheels cannot be accommodated on board.  They can be transported in baggage cars when available.

  Region

Route

Equipment in use
(Car diagrams)

Door width

Maximum length

Ontario and Quebec

Toronto-Ottawa
Toronto-Windsor
Toronto-Niagara Falls
Toronto-Sarnia

LRC cars

Stainless-steel cars
(HEP 2)

71 cm / 28 in.

66 cm / 26 in.

142 cm / 56 in.

142 cm / 56 in.

Toronto-Montréal

LRC cars

Renaissance cars

Stainless-steel cars
(HEP 2)

71 cm / 28 in.

74 cm / 29 in.

66 cm / 26 in.

142 cm / 56 in.

142 cm / 56 in.

Montréal-Ottawa

LRC cars

Renaissance cars
Stainless-steel cars (HEP 2)

71 cm / 28 in.

74 cm / 29 in.
66 cm / 26 in.

142 cm / 56 in.

142 cm / 56 in.

Montréal-Québec City

LRC cars
Renaissance cars

71 cm / 28 in.
74 cm / 29 in.

142 cm / 56 in.

Sudbury-White River

RDCs

65 cm / 25.5 in.

142 cm / 56 in.

Montréal-Jonquière

Stainless-steel cars
(HEP 1)

61 cm / 24in.

119 cm / 47 in.

Montréal-Senneterre

Stainless-steel cars
(HEP 1)

61 cm / 24in.

119 cm / 47 in.

Montréal-Gaspé

Stainless-steel cars
(HEP 1)

60 cm / 23.75 in.

119 cm / 47 in.

Western Canada

Toronto-Jasper-Vancouver

Stainless-steel cars
(HEP 1)



Park Car (Accessible cabin)

61 cm / 24in.

81 cm / 32 in.

119 cm / 47 in.

142 cm / 56 in.

Jasper-Prince Rupert

Stainless-steel cars
(HEP 1)

61 cm / 24in.

119 cm / 47 in.

Victoria-Courtenay

Service Suspended

RDCs

65 cm /25.5 in.

Winnipeg-Churchill

Stainless-steel cars
(HEP 1)

 

61 cm / 24 in.

119 cm / 47 in.

Atlantic Canada

Montréal-Halifax

Renaissance cars
(Economy)




Renaissance cars
(Sleeping) 

74 cm / 29 in.


74 cm / 29 in.

47 in / 119 cm

 

47 in / 119 cm

Stainless-steel cars
(HEP 1)

Sleeping cars
(HEP 1)

61 cm / 24in.

119 cm / 47 in.