Beginning of the main content.
How much baggage can I bring?
Our baggage services vary depending on the train. There are two ways to check the baggage allowance on your train:
- When booking online, you can verify:
- if checked baggage service is offered on your train
- how many items you can check, as well as size and weight restrictions
- the costs for transporting pets or outdoor sporting equipment.
- You can also view and print our :
How early must I check-in for departure?
We are recommending travellers to be at the station 45 minutes prior to departure if you are travelling in the Corridor and 1 hour prior for the long hauls and regional services.
Please validate VIA station hours as some stations open 30 minutes prior to scheduled train time.
Some stops do not have heated or air-conditioned shelters. In such cases, the customer must arrive before the scheduled departure and go to the to the platform before the train arrives.
If you prefer, you can pick up your ticket at an earlier date.
For their comfort, we suggest that 60+, passengers with young children and travellers in Business class board the train as early as possible.
How do I contact your 'lost and found' department?
You can contact our lost and found department by phone at 1 888 VIA-Rail (1 888 842-7245), TTY 1 800 268-9503 (hearing impaired). However, if you are missing a registered baggage or have forgotten a carry-on baggage on board, please report yourself to the baggage checking room or ticket counter, immediately upon arrival at the station. to notify our personnel. They will do everything they can to help you find your lost belongings.
VIA accepts no liability for articles that are stolen or left in a train or station.
Will I be bothered by smoke during my trip?
We are pleased to provide travellers with a smoke-free environment and we wish to thank smokers for their understanding and cooperation.
Read VIA's full smoking policy to see if smoking is permitted at certain stops on your train route.
Am I expected to tip?
Service charges are not included in the ticket price, as we believe tipping to be strictly optional. Gratuities may be offered to your onboard crew at your discretion for services provided on an individual basis.
Can I take my pet on the train?
For more information please read VIA's full pets policy.
Can we bring our personal alcoholic drinks on board?
No, Provincial laws forbid passengers from consuming personal alcoholic drinks on the trains. Personal alcoholic drinks may only be consumed inside private sleeping car cabins on some trains. Read VIA's full policy concerning alcoholic beverages.