Special needs

How does VIA accommodate travellers with special needs?

Of all modes of transportation, VIA Rail is one of the most responsive to travellers with special needs. Whether you are travelling in a wheelchair or have any other special needs, we will do everything we can to meet your requirements and make your trip as pleasant as possible.

The range of special services we can offer varies across Canada, depending on stations and train facilities. Please check the availability of the type of service you need when you purchase your tickets, and give the booking agent all the relevant details. A minimum of 48 hours' notice is usually required.

For complete information see VIA's special needs section.