Exchanges and refunds

My train was late, will I get a refund or a credit?

Travel credits for late or replacement trains vary according to different trains, length of journey, and final destination.

Visit the travel credit page to find out more about travel credit eligibility, validity, and the amount you may be entitled to.

What do I do if I lose my ticket?

The price of the lost or stolen ticket may be refunded, on certain conditions. Contact us by e-mail or by telephone for more information.