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By e-mail:customer_relations@viarail.ca
By regular mail:VIA Rail Canada Customer Relations cP/PO BOX 8116 SUCC CENTRE-VILLE Montréal, QC H3C 3N3
By telephone:1 888 VIA-RAIL (1 888 842-7245) or TTY 1 800 268-9503 (hearing impaired).
By fax: 514 871-6104