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Conditions of rail pass purchased before July 29, 2019

  • Each Business BizPak comprises 6 credits, each of which is valid for a one-way trip in Business or Economy class between two pre-determined cities (or points in between, in either direction).
  • Limited quantity.
  • Each Business BizPak is valid for travel within six months from date of purchase.
  • There is no advance booking requirement. However, we recommend that you book as early as possible.
  • Each Business BizPak credit is non-transferable and is only valid for travel by the person in whose name the BizPak has been issued. Verification is automated and the first and last names of the passenger travelling must match the first and last names given at the time of purchase of the BizPak. You may be required to show photo identification at any time.
  • A BizPak is refundable and exchangeable, less a $50 service charge, provided:
    • it has not expired;
    • no trips have been made using it; and
    • no tickets booked using it have been cancelled after the applicable train's schedule departure.
    Once a trip has been made, or a ticket using the BizPak has been cancelled after the train's scheduled departure, it becomes completely non-refundable and non-exchangeable, even if an electronic boarding pass or paper ticket has not been issued.
  • Tickets booked using a BizPak may be cancelled at any time prior to the scheduled departure of the train. They are credited to the BizPak for future use within the validity period of the BizPak. The BizPak will not be credited for tickets that are cancelled after the scheduled departure of the train. In this case, the credit is forfeited and cannot be used again.
  • Remaining credits (unused) at the expiration date of the BizPak are not refundable and non-transferable or exchangeable.
  • Your BizPak credits are automatically tracked. No voucher or document is required for exchange at time of ticket issuance.
  • Business BizPak credits cannot be combined with any other discount or promotion. Upgrades to other classes of service are not permitted.
  • Earn VIA Préférence point on purchases of this pass (points are calculated on the value of the pass at the time of purchase and not on the individual tickets)

How to book online:

  • Log in to your profile or create one prior to booking.
  • Book your one-way or round trip ticket for travel within the valid period and zone of your BizPak.
  • On the "Passengers Information" screen, select Rail pass as the "Discount Type" and enter the 13-digit serial number of your BizPak in the "Serial Number" field.
  • Your trip will be repriced and the applicable number of credits will be deducted from your BizPak, if your trip meets the conditions of your BizPak.

How to exchange an existing booking:

  • Login to your profile, access your original booking and then proceed to make the changes for your desired date, train and departure time. Please note that you must still select the appropriate fare family when making changes (either Economy Plus for Economy class Bizpaks or Business Plus for Business class Bizpaks). You can also cancel online your original booking if you wish. It is recommended that you ensure space in the applicable fare class is available on the desired departure prior to changing your original booking. Any changes or cancellations must be done prior to the departure time of your original booking.
     
  • If you have a paper ticket issued by a VIA Rail station, please contact VIA directly at 1 888 VIA-RAIL (1 888 842-7245) or TTY 1 800 268-9503 (hearing impaired) or go to any VIA station to make the changes directly with a VIA agent. Your ticket must be changed prior to the departure time of your original booking.
     
  • Each Economy BizPak comprises 10 credits, each of which is valid for a one-way trip in Economy class between two pre-determined cities (or points between, in either direction).
  • Limited quantity.
  • Each Economy BizPak is valid for travel within one year from date of purchase.
  • There is no advance booking requirement. However, we recommend that you book as early as possible.
  • Each Economy BizPak credit is non-transferable and is only valid for travel by the person in whose name the BizPak has been issued. Verification is automated and the first and last names of the passenger travelling must match the first and last names given at the time of purchase of the BizPak. You may be required to show photo identification at any time.
  • An Economy BizPak is refundable and exchangeable, less a $50 service charge, provided:
    • it has not expired;
    • no trips have been made using it; and
    • no tickets booked using it have been cancelled after the applicable train's schedule departure.
    Once a trip has been made, or a ticket using the Economy BizPak has been cancelled after the train's scheduled departure, it becomes completely non-refundable and non-exchangeable, even if an electronic boarding pass or a paper ticket has not been issued.
  • Tickets booked using an Economy BizPak may be cancelled at any time prior to the scheduled departure of the train. They are credited to the Ecnomy BizPak for future use within the validity period of the BizPak. The Economy BizPak will not be credited for tickets that are cancelled after the scheduled departure of the train. In this case, the credit is forfeited and cannot be used again.
  • Remaining credits (unused) at the expiration date of the Economy BizPak are not refundable and non-transferable or exchangeable.
  • Your BizPak credits are automatically tracked. No voucher or document is required for exchange at time of ticket issuance.
  • Economy BizPak credits cannot be combined with any other discount or promotion. Upgrades to other classes of service are not permitted.
  • Earn VIA Préférence point on purchases of this pass (points are calculated on the value of the pass at the time of purchase and not on the individual tickets)

How to book online:

  • Log in to your profile or create one prior to booking.
  • Book your one-way or round trip ticket for travel within the valid period and zone of your BizPak.
  • On the "Passengers Information" screen, select Rail pass as the "Discount Type" and enter the 13-digit serial number of your BizPak in the "Serial Number" field.
  • Your trip will be repriced and the applicable number of credits will be deducted from your BizPak, if your trip meets the conditions of your BizPak.

How to exchange an existing booking:

  • Login to your profile, access your original booking and then proceed to make the changes for your desired date, train and departure time. Please note that you must still select the appropriate fare family when making changes (either Economy Plus for Economy class Bizpaks or Business Plus for Business class Bizpaks). You can also cancel online your original booking if you wish. It is recommended that you ensure space in the applicable fare class is available on the desired departure prior to changing your original booking. Any changes or cancellations must be done prior to the departure time of your original booking.
     
  • If you have a paper ticket issued by a VIA Rail station, please contact VIA directly at 1 888 VIA-RAIL (1 888 842-7245) or TTY 1 800 268-9503 (hearing impaired) or go to any VIA station to make the changes directly with a VIA agent. Your ticket must be changed prior to the departure time of your original booking.
     

Available to travellers 12-25 years old (or 26+ with ISIC). Limited quantity - VIA reserves the right to limit the number of passes sold, without notice. Youth summer pass is on sale until August 15, 2019 inclusive.

ROUTES:

  • The Summer Pass for youth allows for an unlimited number of trips across Canada.

CLASS OF SERVICE:

  • Valid for travel in Economy class, with bookings only using the Escape fare.

TRAVEL PERIOD:

  • Corridor and System Summer Passes for youth are valid for 60 consecutive days from the first date of travel. At the time of purchase of the Youth Summer Pass, the first date of travel (which triggers the validity period of the pass) must be selected. The departure date of the first trip must be on or after May 1, 2019. The departure date of the last trip must be on or before Aug 31, 2019.

EXCHANGES & REFUNDS (THE YOUTH SUMMER PASS):

The Youth Summer Pass is refundable and exchangeable, less a $50 service fee (plus applicable taxes), provided that:

  • The pass has not expired.
  • No trips have been made using the pass.
  • No tickets booked with the pass have been cancelled after the scheduled departure of the train. Once a trip has been made, or a ticket using the Youth Summer Pass has been cancelled after the train’s scheduled departure, the pass becomes completely non-refundable and non-exchangeable. Tickets booked using a Youth Summer Pass may be cancelled at any time prior to the scheduled departure of the train.

EXCHANGES & REFUNDS (CREDITS REDEMPTION OF THE YOUTH SUMMER PASS):

Tickets issued using a Youth Summer Pass can be exchanged without penalty subject to the following conditions:

  • For travel on the same date but on board a different train, tickets must be exchanged prior to the scheduled departure time of the original train booked and the new ticket must also be booked in the applicable booking fare and class
  • For travel using a Youth Summer Pass on a different date than the original booking, the new ticket must also be booked in the applicable booking fare and class.
  • Please note that your initial booking must be cancelled prior to the departure time of the original train.

TRANSFERABILITY:

Youth Summer Pass credits are strictly non-transferable and are only valid for travel solely by the person in whose name the pass has been issued.

Verification is automated and the first and last names of the travelling passenger must match both the first and last names provided at the time of the purchase of the Youth Summer Pass.

OTHER CONDITIONS:

At time of purchase and when using your Youth Summer Pass, valid government-issued proof of age identification with photo for those 12 to 25 years old is required and must be presented to VIA personnel upon request. A valid ISIC card will be accepted for those aged 26 years and older.

Validity of the Youth Summer Pass is automatically tracked. No voucher or other document is required for exchange at time of ticket issuance or booking.

Youth Summer Pass credits cannot be combined with any other discount or promotion. Upgrades to other classes of service are not permitted.

Other conditions may apply.

DUPLICATE, ILLOGICAL OR UNAUTHORIZED BOOKINGS:

The following practices may result in the immediate cancellation of a Youth Summer Pass, with no refund: Duplicate bookings on the same train or on multiple departures for the same date. Illogical bookings, such as departing from two different places when it would be impossible to travel all legs of such trips or failure to cancel an unused booking prior to train departure. Use of a Youth Summer Pass when government-issued photo identification does not match both the first and last names of the passenger on the ticket.

HOW TO BOOK ONLINE:

Log in to your profile or create one at viarail.ca prior to booking.

Book your one-way or round-trip ticket for travel within the valid period of your Youth Summer Pass and for the “Youth” passenger type.

On the “Passenger's Information” screen, select “Rail pass” as the “Discount Type” and enter the 13-digit serial number of your Corridor or System Summer Pass in the “Serial Number” field. If your trip meets the conditions of your Corridor or System Summer Pass, your trip will be re-priced at $0.00

HOW TO CHANGE AN EXISTING BOOKING:

Log in to your profile, access your original booking and then proceed to make the changes for your desired date, train and departure time. You can also cancel your original booking online if you wish. We recommend that you ensure space in Escape class is available on the desired departure prior to changing your original booking. Any changes or cancellations must be done prior to the departure time of your original booking. If you have a paper ticket issued by a VIA Rail station, please contact VIA directly at 1 888 VIA-RAIL (1 888 842-7245) or TTY 1 800 268-9503 (hearing impaired) or go to any VIA station to make the changes directly with a VIA agent. Your ticket must be changed prior to the departure time of your original booking.

ROUTES:

  • The Corridor Unlimited Student Pass and the Corridor Unlimited Student Pass Flex allow for an unlimited number of trips within the Québec City–Windsor corridor, between Québec City and Windsor (all corridor stations).
  • The Unlimited Student Pass‒West corridor and the Unlimited Student Pass Flex-West corridor allow for an unlimited number of trips within the West of the Québec City–Windsor corridor, between Kingston and Windsor (all corridor stations West of Kingston).
  • The Unlimited Student Pass‒East corridor and the Unlimited Student Pass Flex-East corridor allow for an unlimited number of trips within the East of the Québec City–Windsor corridor, between Kingston and Québec City (all corridor stations East of Kingston).

CLASS OF SERVICE:

  • The Unlimited Student Passes and the Unlimited Student Passes – Flex are valid for travel in Economy class only.

PASS PURCHASE PERIOD:

  • The Unlimited Semester Passes and the Unlimited Student Passes Flex for the summer semester can be purchased between April 8, 2019 and July 31, 2019.

TRAVEL PERIOD:

  • The Unlimited Semester Passes and the Unlimited Student Passes Flex are valid for 120 days to travel, and between April 24, 2019 and September 5, 2019.
  • Please note that you can select the start date of validity of your pass within the dates listed above.

BLACKOUT DATES:

  • The Unlimited Student Pass is not valid for travel on May 17, 2019, May 20, 2019, June 28, 2019, July 1, 2019, August 2, 2019, August 5, 2019, August 30, 2019 and September 2, 2019.
  • The Unlimited Student Pass Flex has no blackout dates.

WHO MAY USE THIS PASS?

  • Youth from 12 to 25 years old with a valid student ID or those aged 26 years old or older with an ISIC card.
  • At time of purchase and when using your Unlimited Student Passes or Unlimited Student Passes Flex, valid student ID for those 12 to 25 years old is required and must be presented to VIA personnel upon request. A valid ISIC card will be accepted for those aged 26 years and older.

EXCHANGES & REFUNDS:

Unlimited Student Passes or Unlimited Student Passes Flex are refundable and exchangeable, less a $50 service charge (plus applicable taxes), provided that:

  • The pass has not expired.
  • No trips have been made using the pass.
  • No tickets booked with the pass have been cancelled after the applicable train’s scheduled departure.

Once a trip has been made, or a ticket using the Unlimited Student Pass or the Unlimited Student Pass Flex has been cancelled after the train’s scheduled departure, the pass becomes completely non-refundable and non-exchangeable. Tickets booked using an Unlimited Student Pass or an Unlimited Student Pass Flex may be cancelled at any time prior to the scheduled departure of the train.

Tickets issued using an Unlimited Student Pass or an Unlimited Student Pass Flex can be exchanged subject to the following conditions:

  • Tickets must be exchanged prior to the scheduled departure time of the original train booked and the new ticket must booked in the applicable booking fare class (Economy and Escape fare only) in keeping with the Unlimited Student Pass or the Unlimited Student Pass Flex.

TRANSFERABILITY:

Each trip booked using an Unlimited Student Pass or an Unlimited Student Pass Flex is non-transferable and is only valid for travel by the person in whose name the Unlimited Student Pass has been issued. Verification is automated and the first and last names of the travelling passenger must match the first and last names given at the time of the Unlimited Student Pass or the Unlimited Student Pass Flex.

OTHER CONDITIONS:

  • Your Unlimited Student Pass or or Unlimited Student Flex Pass validity is automatically tracked. No voucher or other document is required for exchange at time of ticket issuance or booking.
  • West or East Unlimited Student Passes or Unlimited Student Passes Flex credits cannot be combined with any other discount or promotion. Upgrades to other classes of service are not permitted.
  • This offer does not apply to group travels or tickets issued by tour operators.
  • Other conditions may apply.

DUPLICATE, ILLOGICAL OR UNAUTHORIZED BOOKINGS:

The following practices may result in the immediate cancellation of an Unlimited Student Pass or an Unlimited Student Flex Pass:

  • Duplicate bookings on the same train or on multiple departures for the same date.
  • Illogical bookings, such as departing from two different places when it would be impossible to travel on all legs of such trips, or failure to cancel an unused booking prior to train departure (no show).
  • Use of an Unlimited Student Pass or an Unlimited Student Flex Pass when government-issued photo identification does not match the name of the passenger on the ticket.
  • Use of an Unlimited Student Pass or an Unlimited Student Flex Pass without valid Student ID or ISIC card

HOW TO BOOK ONLINE:

  • Log in to your profile or  create one prior to booking.
  • Book your one-way or round-trip ticket for travel within the valid period and zone (Corridor: all corridor stations between Québec City and Windsor; Corridor West: all corridor stations between Kingston and Windsor; or Corridor East: all corridor stations between Kingston and Québec City) of your Unlimited Student Pass (Flex or not) and for the “Youth” passenger type.
  • Travel using an Unlimited Student Pass (Flex or not)  may be booked with the Economy or Escape fare only.
  • On the “Passenger’s Information” screen, select “Rail Pass and Discount Card” under “Discount Type” and enter the 13-digit serial number of your Unlimited Student Pass (Felx or not) in the “Serial Number” field.
  • If your trip meets the conditions of your Unlimited Student Pass, your trip will be re-priced at $0.00.

HOW TO CHANGE AN EXISTING BOOKING:

  • Log in to your profile, access your original booking and then proceed to make the changes for your desired date, train and departure time. You can also cancel your original booking online if you wish. We recommend that you ensure that space in Economy class is available on the desired departure prior to changing your original booking. Any changes or cancellations must be made prior to the departure time of your original booking.
  • If you have a paper ticket issued by a VIA Rail station, please contact VIA directly at  1 888 VIA-RAIL ( 1 888 842-7245) or TTY  1 800 268-9503 (hearing impaired), or go to any VIA station to make the changes directly with a VIA agent. Your ticket must be changed prior to the departure time of your original booking.

ROUTES

  • The Canrailpass ‒ System entitles you to 7 or 10 one-way trips (also referred to as credits) across Canada.

CLASS OF SERVICE

  • The Canrailpass ‒ System is valid for travel in Economy class only.

TRAVEL PERIOD

  • The Canrailpass ‒ System is valid for 60 consecutive days from the first date of travel.
  • The first date of travel (which marks the start of the pass validity period) must be selected at time of purchase.

EXCHANGES AND REFUNDS

The Canrailpass ‒ System is refundable and exchangeable, less a $50 service charge (plus applicable taxes), provided that:

  • The pass has not expired.
  • No trips have been made using the pass.
  • No tickets booked with the pass have been cancelled after the scheduled departure of the train.

Once a trip has been made or a ticket purchased using the Canrailpass ‒ System has been cancelled after the scheduled departure of the train, the pass becomes completely non-refundable and non-exchangeable.

  • Tickets booked using a Canrailpass ‒ System may be cancelled at any time prior to the scheduled departure of the train, in which case the credit will be refunded to the pass.

Tickets purchased using a Canrailpass ‒ System can be exchanged subject to the following conditions:

  • For travel on the same date but on board a different train, tickets must be exchanged prior to the scheduled departure time of the original train, and the new ticket must also be booked in the applicable fare category, in keeping with the Canrailpass ‒ System (i.e. according to which the pass was purchased).
  • For travel using a Canrailpass ‒ System on a date other than that of the original booking, the new ticket must also be booked in the applicable fare category, in keeping with the Canrailpass ‒ System credits.

Please note that your initial booking must be cancelled prior to the departure time of the original train.

TRANSFERABILITY

  • Canrailpass ‒ System credits are strictly non-transferable and are valid for travel solely by the person in whose name the Canrailpass ‒ System had been issued.
  • Verification is automated and the first and last names of the travelling passenger must match both the first and last names provided at the time the Canrailpass ‒ System was purchased.

OTHER CONDITIONS

  • Limited quantity.
  • Validity of the Canrailpass ‒ System is automatically tracked. No voucher or other document is required for exchange at time of ticket issuance or booking.
  • The Canrailpass ‒ System cannot be combined with any other discount or promotion.
  • One complimentary stopover (a break in the journey of 4 hours or more) per one-way trip is allowed at no additional charge. The stopover applies when the passenger travels in the same booking class and in the same class of service.
  • Earn VIA Préférence point on purchase of this pass (points are calculated on the value of the pass at the time of purchase and not on the individual tickets)
  • Other conditions may apply.

DUPLICATE, ILLOGICAL OR UNAUTHORIZED BOOKINGS

The following practices may result in the immediate cancellation of a Canrailpass ‒ System, with no refund:

  • Duplicate bookings on the same train or multiple departures on the same date.
  • Illogical bookings, such as departing from two different places when it would be impossible to travel all segments of both trips.
  • Use of a Canrailpass ‒ System when government-issued photo identification does not match the passenger's first and last names as they appear on the ticket.

HOW TO BOOK ONLINE

  • Log in to your profile or create one at viarail.ca prior to booking.
  • Book your one-way or roundtrip ticket for travel within the valid time period and travel zone of your Canrailpass ‒ System.
  • Travel using a Canrailpass ‒ System must be booked in Economy or Escape fares.
  • On the “Passenger's Information” screen, select “Rail Pass” as the “Discount Type” and enter the 13‑digit serial number of your Canrailpass ‒ System in the “Serial Number” field.
  • If your trip meets the conditions of your Canrailpass ‒ System, the price of your ticket will automatically adjust to $0.00.

HOW TO CHANGE AN EXISTING BOOKING

  • Log in to your profile, access your original booking, and make the changes to your desired date, train and departure time. You can also cancel your booking online if you wish. We recommend that you ensure space is available in Economy class on the desired departure date prior to changing your original booking. Any changes or cancellations must be made prior to the departure time of the original booking.
  • If you have a paper ticket issued at a VIA Rail station, please contact VIA directly at 1 888 VIA-RAIL (1 888 842-7245) or TTY 1 800 268-9503 (hearing impaired), or go to any VIA station to make the changes directly with a VIA agent. Your ticket must be changed prior to the departure time of the original booking.

ROUTES

  • The Canrailpass ‒ System Extra entitles you to 7 or 10 one-way trips (also referred to as credits) across Canada.

CLASS OF SERVICE

  • The Canrailpass ‒ System Extra is valid for travel in Economy class only.
  • Upgrades to higher classes of service are permitted as follows: credits may be applied towards a 25% discount on the best available fare in Touring or Sleeper class (cabins only) or 40% discount on the best available fare in Business Class and Sleeper class (berths only) per one-way trip (where these services are offered). Prestige Class is excluded.

TRAVEL PERIOD

  • Canrailpass ‒ System Extra are valid for 60 consecutive days from the first date of travel.
  • The first date of travel (which marks the start of the pass validity period) must be selected at time of purchase.

EXCHANGES AND REFUNDS

The Canrailpass ‒ System Extra is refundable and exchangeable, less a $50 service charge (plus applicable taxes), provided that:

  • The pass has not expired.
  • No trips have been made using the pass.
  • No tickets booked with the pass have been cancelled after the scheduled departure of the train.

Once a trip has been made or a ticket purchased using the Canrailpass ‒ System Extra has been cancelled after the scheduled departure of the train, the pass becomes completely non-refundable and non-exchangeable.

  • Tickets booked using a Canrailpass ‒ System Extra may be cancelled at any time prior to the scheduled departure of the train, in which case the credit will be refunded to the pass.

Tickets issued using a Canrailpass ‒ System Extracan be exchanged subject to the following conditions:

  • For travel on the same date but on board a different train, tickets must be exchanged prior to the scheduled departure time of the original train and the new ticket must also be booked in the applicable fare category, in keeping with the Canrailpass ‒ System Extra (i.e. according to which the pass was purchased).
  • For travel using a Canrailpass ‒ System Extra on a date other than that of the original booking, the new ticket must also be booked in the applicable fare category, in keeping with the Canrailpass ‒ System Extra (i.e. according to which the pass was purchased).

Please note that your initial booking must be cancelled prior to the departure time of the original train.

TRANSFERABILITY

  • Canrailpass ‒ System Extra credits are strictly non-transferable and are valid only for the person in whose name the Canrailpass ‒ System Extra was issued.
  • Verification is automated, and the first and last names of the travelling passenger must match those provided at the time the Canrailpass ‒ System Extra was purchased.

 

OTHER CONDITIONS

  • Limited quantity.
  • Validity of the Canrailpass ‒ System Extra is automatically tracked. No voucher or other document is required for exchange at time of ticket issuance or booking.
  • The Canrailpass ‒ System Extracannot be combined with any other discount or promotion.
  • Holders of a Canrailpass ‒ System Extra have access to the Business Lounge upon presentation of a valid boarding pass for confirmed same-day travel.
  • One complimentary stopover (a break in the journey of 4 hours or more) per one-way trip is allowed at no additional charge. The stopover applies when the passenger travels in the same booking class and in the same class of service.
  • Earn VIA Préférence point on purchase of this pass (points are calculated on the value of the pass at the time of purchase and not on the individual tickets)
  • Other conditions may apply.

DUPLICATE, ILLOGICAL OR UNAUTHORIZED BOOKINGS

The following practices may result in the immediate cancellation of a Canrailpass ‒ System Extra with no refund.

  • Duplicate bookings on the same train or multiple departures on the same date.
  • Illogical bookings, such as departing from two different places when it would be impossible to travel all segments of both trips.
  • Use of a Canrailpass ‒ System Extra when government-issued photo identification does not match the passenger's first and last names as they appear on the ticket.

HOW TO BOOK ONLINE

  • Log in to your profile or create one at viarail.ca prior to booking.
  • Book your one-way or roundtrip ticket for travel within the valid time period and travel zone of your Canrailpass ‒ System Extra.
  • Travel using a Canrailpass ‒ System Extra must be booked in Economy, Economy Plus or Escape fares.

Canrailpass ‒ System Extra benefit: As of 12:01 a.m. PT (or 3:01 a.m.ET) the day before departure, you'll have access to the Economy Plus fare (subject to seat availability). For example, for travel anytime on May 20, 2015, bookings may be made as of 03:01a.m. ET on May 19, 2015. Prior to this time, you'll only be able to book Economy and Escape fares.

  • On the “Passenger's Information” screen, select “Rail Pass” as the “Discount Type” and enter the 13‑digit serial number of your Canrailpass ‒ System Extra in the “Serial Number” field.
  • If your trip meets the conditions of your Canrailpass ‒ System Extra, the price of your trip will automatically adjust to $0.00.

HOW TO CHANGE AN EXISTING BOOKING

  • Log in to your profile, access your original booking, and make the changes to your desired date, train and departure time. You can also cancel your original booking online if you wish.We recommend that you ensure space is available in Economy class on the desired departure date prior to changing your original booking. Any changes or cancellations must be done prior to the departure time of your original booking.
  • If you have a paper ticket issued at a VIA Rail station, please contact VIA directly at 1 888 VIA-RAIL (1 888 842-7245) or TTY 1 800 268-9503 (hearing impaired), or go to any VIA station to make the changes directly with a VIA agent. Your ticket must be changed prior to the departure time of the original booking.

ROUTES

  • The Canrailpass ‒ System Unlimited entitles you to an unlimited number of trips across Canada.

CLASS OF SERVICE

  • The Canrailpass ‒ System Unlimited is valid for travel in Economy class only.

TRAVEL PERIOD

  • The Canrailpass ‒ System Unlimited is valid for 60 consecutive days from the first date of travel.
  • The first date of travel (which marks the start of the pass validity period) must be selected at time of purchase.

EXCHANGES AND REFUNDS

The Canrailpass ‒ System Unlimited is refundable and exchangeable, less a $50 service charge (plus applicable taxes), provided that:

  • The pass has not expired.
  • No trips have been made using the pass.
  • No tickets booked with the pass have been cancelled after the scheduled departure of the train.

Once a trip has been made or a ticket purchased using the Canrailpass ‒ System Unlimited has been cancelled after the scheduled departure of the train, the pass becomes completely non-refundable and non-exchangeable.

Tickets booked using a Canrailpass ‒ System Unlimited may be cancelled at any time prior to the scheduled departure of the train.

Tickets purchased using a Canrailpass ‒ System Unlimited can be exchanged subject to the following conditions:

  • For travel on the same date but on board a different train, tickets must be exchanged prior to the scheduled departure time of the original train, and the new ticket must also be booked in the applicable fare category, in keeping with the Canrailpass ‒ System Unlimited (i.e. according to which the pass was purchased).
  • For travel using a Canrailpass ‒ System Unlimited on a date other than that of the original booking, the new ticket must also be booked in the applicable fare category, in keeping with the Canrailpass ‒ System Unlimited (i.e. according to which the pass was purchased).

Please note that your initial booking must be cancelled prior to the departure time of the original train.

TRANSFERABILITY

  • Canrailpass ‒ System Unlimited credits are non-transferable and are valid only for the person in whose name the Canrailpass ‒ System Unlimited had been issued.
  • Verification is automated, and the first and last names of the travelling passenger must match those provided at the time the Canrailpass ‒ System Unlimited was purchased.

OTHER CONDITIONS

  • Limited quantity.
  • Validity of the Canrailpass ‒ System Unlimited is automatically tracked. No voucher or other document is required for exchange at time of ticket issuance or booking.
  • The Canrailpass ‒ System Unlimited cannot be combined with any other discount or promotion.
  • One complimentary stopover (a break in the journey of 4 hours or more) per one-way trip is allowed at no additional charge. The stopover applies when the passenger travels in the same booking class and in the same class of service.
  • Earn VIA Préférence point on purchase of this pass (points are calculated on the value of the pass at the time of purchase and not on the individual tickets)
  • Other conditions may apply.

DUPLICATE, ILLOGICAL OR UNAUTHORIZED BOOKINGS

The following practices may result in the immediate cancellation of the Canrailpass ‒ System Unlimited, with no refund:

  • Duplicate bookings on the same train or multiple departures on the same date.
  • Illogical bookings, such as departing from two different places when it would be impossible to travel all segments of both trips, or failure to cancel an unused booking prior to train departure.
  • Use of a Canrailpass ‒ System Unlimited when government-issued photo identification does not match the passenger's first and last names as they appear on the ticket.
     

HOW TO BOOK ONLINE

  • Log in to your profile or create one at viarail.ca prior to booking.
  • Book your one-way or roundtrip ticket for travel within the valid time period and travel zone of your Canrailpass ‒ System Unlimited.
  • Travel using a Canrailpass ‒ System Unlimited must be booked in Economy or Escape fares.
  • On the “Passenger's Information” screen, select “Rail Pass” as the “Discount Type” and enter the 13-digit serial number of your Canrailpass ‒ System Unlimited in the “Serial Number” field.
  • If your trip meets the conditions of your Canrailpass ‒ System Unlimited, the price of your ticket will automatically adjust to $0.00.
     

HOW TO CHANGE AN EXISTING BOOKING

  • Log in to your profile, access your original booking, and make the changes for your desired date, train and departure time. You can also cancel your booking online if you wish. We recommend that you ensure space is available in Economy class on the desired departure date prior to changing your original booking. Any changes or cancellations must be made prior to the departure time of your original booking.
  • If you have a paper ticket issued at a VIA Rail station, please contact VIA directly at 1 888 VIA-RAIL (1 888 842‑7245) or TTY 1 800 268-9503 (hearing impaired), or go to any VIA Rail station to make the changes directly with a VIA agent. Your ticket must be changed prior to the departure time of the original booking.
  • The VIA 6 pak includes 6 credits. Each credit is exchangeable for a one-way trip in Economy class for travel between two pre-determined stations in the Québec City – Windsor corridor and, on board the Ocean between Montréal, Moncton and Halifax.
  • Each VIA 6 Pak is valid for one year beginning on the validity date you specify when purchasing.
  • Limited quantity.
  • The number of seats available to Economy 6 pak users is limited.
  • Each 6 pak credit is non-transferable and is only valid for travel by the person in whose name the 6 pak has been issued. Verification is automated and the first and last names of the passenger travelling must match the first and last names given at the time of purchase of the 6 pak.
  • At time of purchase and when using your VIA 6 pak, valid proof of age with photo for those 12 to 25 years old is required and must be presented to VIA personnel upon request. A valid student card or ISIC card will be accepted for those 26 years old and older.
  • A VIA 6 pak is refundable and exchangeable, less a $50 service charge (plus applicable taxes), provided:
    • it has not expired;
    • no trips have been made using it; and
    • no tickets booked using it have been cancelled after the applicable train’s scheduled departure.

Once a trip has been made, or a ticket using the VIA 6 pak has been cancelled after the train’s scheduled departure, it becomes completely non-refundable and non-exchangeable. Tickets booked using a VIA 6 pak may be cancelled at any time prior to the scheduled departure of the train. They are credited to the VIA 6 pak for future use within the validity period of the VIA 6 pak. The VIA 6 pak will not be credited for tickets that are cancelled after the scheduled departure of the train. In this case, the credit is forfeited and cannot be used again.

  • Tickets issued using a VIA 6 pak can be exchanged subject to the following conditions:
    • For travel on the same date but on board a different train, tickets must be exchanged prior to the scheduled departure time of the original train and the new ticket must also be booked in the applicable booking fare family class in keeping with the selected 6 pak.
    • For travel using an Economy VIA 6 pak on a different date than the original booking, the new ticket must also be booked in the “Economy” fare class. Please note that your initial booking must be cancelled prior to the departure time of the train.
  • Remaining credits (unused) at the expiration date of the 6 pak are non-refundable, non-transferable and non-exchangeable.
  • Your 6 pak credits are automatically tracked. No voucher or other document is required for exchange at time of ticket issuance.
  • The 6 pak credits cannot be combined with any other discount or promotion. Upgrades to other classes of service are not permitted.
  • Earn VIA Préférence point on purchase of this pass (points are calculated on the value of the pass at the time of purchase and not on the individual tickets)
  • Other conditions may apply.
  • The 20 one-way trip Commuter ePass can be purchased at any time, even up to 6 months in advance.
  • Limited quantity.
  • ePass credits issued are non-transferable. Only the passenger named on the ePass may use the credit.
  • A valid booking and ticket are required for travel. Standees are not permitted.
  • Upon request, the passenger must present ID matching the name printed on the ticket issued with a Commuter ePass.
  • Each travel credit is valid for a one-way trip on any VIA Rail train*  (Unless specified otherwise on your Commuter ePasses) in Economy class in either direction between the two cities shown on the ePass or points in between.
  • ePass credits will only be accepted within the 30-day validity period indicated on the ePass confirmation/receipt. The 20 one-way trip Commuter ePass is valid for a 30-day period, starting on the date determined by the customer at time of purchase.
  • Passengers not in possession of a valid ticket using an ePass credit as described above will be required to purchase a ticket at the applicable fare on board the train.
  • A valid rail ticket issued using the ePass credit is required.
  • The Commuter ePass is refundable if it has not expired, if no trips have been made using it, and if no tickets booked with it have been cancelled after the applicable train's scheduled departure. There is a service charge of $50 plus taxes for a refund. Once it has been used, a pass cannot be refunded.
  • Earn VIA Préférence point on purchase of this pass (points are calculated on the value of the pass at the time of purchase and not on the individual tickets)

How to modify an existing booking made using a Commuter ePass:

  • Login to your profile, access your original booking, and then proceed to make the changes for your desired date, train and departure time. Please note that you must still select Economy Plus when making changes. If you wish, you can also cancel your original booking online. It is recommended that you ensure space in the Economy Plus class is available on the desired departure prior to changing your original booking. Any changes or cancellations must be made prior to the departure time of your original booking.
  • The 20 one-way trip Commuter ePass can be purchased at any time, even up to 6 months in advance.
  • Limited quantity.
  • ePass credits issued are non-transferable. Only the passenger named on the ePass may use the credit.
  • A valid booking and ticket are required for travel. Standees are not permitted.
  • Upon request, the passenger must present ID matching the name printed on the ticket issued with a Commuter ePass.
  • Each travel credit is valid for a one-way trip on any VIA Rail train*  (Unless specified otherwise on your Commuter ePasses) in Economy class in either direction between the two cities shown on the ePass or points in between.
  • ePass credits will only be accepted within the 30-day validity period indicated on the ePass confirmation/receipt. The 20 one-way trip Commuter ePass is valid for a 30-day period, starting on the date determined by the customer at time of purchase.
  • Passengers not in possession of a valid ticket using an ePass credit as described above will be required to purchase a ticket at the applicable fare on board the train.
  • A valid rail ticket issued using the ePass credit is required.
  • The Commuter ePass is refundable if it has not expired, if no trips have been made using it, and if no tickets booked with it have been cancelled after the applicable train's scheduled departure. There is a service charge of $50 plus taxes for a refund. Once it has been used, a pass cannot be refunded.
  • Earn VIA Préférence point on purchase of this pass (points are calculated on the value of the pass at the time of purchase and not on the individual tickets)

Additional conditions for the use of the Commuter ePass EXTRA

Purchasing a Commuter ePass EXTRA gives you access to the Business lounges under these conditions:

  • Traveller must present his/her boarding pass to access the Business lounge.
  • Applicable in stations where VIA Rail has a Business lounge.
  • The Business lounge access is subject to space availability.
  • Additional guests may accompany the Commuter ePass EXTRA holder ($10 service charge per person, payable at the Business lounge - free access for children under the age of 12).
  • Children under the age of 12 must always be accompanied by an adult. 

How to modify an existing booking made using a Commuter ePass:

  • Login to your profile, access your original booking, and then proceed to make the changes for your desired date, train and departure time. Please note that you must still select Economy Plus when making changes. If you wish, you can also cancel your original booking online. It is recommended that you ensure space in the Economy Plus class is available on the desired departure prior to changing your original booking. Any changes or cancellations must be made prior to the departure time of your original booking.