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Toronto Union Station
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Baggage information
TRAVEL INFORMATION
Please allow sufficient time to arrival at the station (especially if you require additional assistance) since the Toronto Union Station Great Hall and the VIA Departures is going through extensive renovations through multiple phases as part of the City of Toronto Revitalization Project.
The West Front Street entrance and stairwell leading to the lower Arrivals are now open and accessible.
The East Front Street entrance and stairwell are open.
VIA staff will be available to guide you through the station.
Opening Hours
Station
Ticket Counter
Business Lounge
Additional comments
Opening hours to obtain AMTRAK Tickets: ONLY open from 07h20 to 13h00 daily.
There is a special wicket for VIA Preference members, Premier and Privilege tiers, opened daily from 08h30 to 18h00.
Ticket purchases can also be made at self-service kiosks, online or by phone.
E-boarding pass can be printed using the self-service kiosks inside the station.
Getting there
Airport shuttle
Union Pearson EXPRESS :Tel: 1 844 GET-ON-UP (1 844 438-6687)
Web site: www.upexpress.com
If you require special assistance at Union Station, please call 1-844-GET-ON-UP (1-844-438-6687) at least one day prior to your trip. You may also visit their website for more details at: https://www.upexpress.com/CustomerSupport/Accessibility
Taxi
Bus
- GO Transit’s Union Station Bus Terminal : 141 Bay St, Toronto, ON M5J 1J5
- Greyhound 800 661-8747.
- Coach Canada: 1-800-461-7661 (Coach Canada bus stop is located at 610 Bay St, about 20 minutes walk from Union Station)
- City Transit (TTC): 416-393-4636
- Handicapped (TTC Wheel Trans): 416-393-4111
- Intercity (GO Transit): 416-869-3200 (Hearing-Impaired: 1-800-387-3652)
Commuter Rail
GO Transit
For information regarding GO Transit accessible services, please call 1.888.GET ON GO (438.6646), TTY teletypewriters 1.800.387.3652 or visit their website at: https://www.gotransit.com/en/travelling-with-us/accessibility
Subway
TTC
Bike sharing
Parking
None
Station services
Type of Station
Manned station
Wireless Internet
Wifi internet is accessible in the Business lounge.
Products and Services
Allo and quickchange phone card dispenser
Automated banking machine
Bank
Bicycle box
Box
Commuter pass
Commuter train tickets
Elevator for people with disability
Interac direct payment
Newspapers
Photo machines
Restaurant
Snack bar
Taxis
Telephones
TWW bus tickets
VIA Gift Card
Waiting room
Washrooms
Baggages
Services
Baggage service
Checkroom service
Opening hours
Contact information
T : (416) 956-7639
Additional information
Lost & Found Hours : 0900-1700
Baggage storage check for VIA Rail customer ONLY on day of travel
Business Lounge
Opening hours
Specific needs and accessibility features
Accessible services available at this stations upon departure and arrival:
- The entrance to the train station is accessible by wheelchair
- The platform is accessible by wheelchair
- A wheelchair lift is available
- A courtesy wheelchair is available to assist during boarding
Wheelchair
Wheelchair has access to the station and train, with wheelchair lift. Wheelchairs are available. Special needs passengers requiring assistance should report at least 30 minutes before departure in the Great Hall and speak with our VIA Rail Personnel.
Service animal relief area (SARA)
This station is equipped with a service animal relief area (SARA): a quiet place where service animals can relieve themselves, which is essential before and after a train journey with their owners. The service animal relief area is located next to station’s entrance on York St.
Curbside Assistance
The curbside zone is located on the sidewalk in front of the main entrance at the drop-off and pick-up zone on Front street.
For more details or to make a request for curbside assistance, please call us (toll-free) at 1 888 VIA-RAIL (1 888 842-7245) or TTY 1 800 268-9503 (for the persons who are deaf or hard-of-hearing). A 48 hours advance notice is required.
Contact information
Address
Union Station, 65 Front Street West Between Bay and York Streets across the Royal York Hotel.
Toronto,
ON,
M5J 1E6,
Canada
Arrivals and departures
T : (888) 842-7245
Informations and reservation
T : (888) 842-7245
Lost items
T : (416) 956-7639
F : (416) 956-7638