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The Information That We Collect
VIA Rail uses a variety of methods to collect voluntary information, including information that is provided by our customers and information that is gathered through customer surveys and general feedback.
The types of personal information that we collect include names, contact information, identification information and credit information. Credit card information is used for billing purposes only. We may record calls to or from our Customer Service Representatives for the purposes of accuracy, performance reviews, training and general quality assurance.
How We Use This Information
The information is used to aid in the provision of our various products and services, including customer service, accounting, billing, collection and marketing of other products and services.
VIA Rail may use aggregate or anonymous information, which cannot be linked to identifiable individuals, for a variety of purposes and for its own use or the use of third parties.
Who We Share This Information With
VIA Rail does not share personal information with any third parties, except as provided for by this Policy. VIA Rail may provide personal information to its subcontractors and professional advisors (which are bound by privacy obligations) in order for them to assist VIA Rail with respect to the uses authorized herein.
Personal information is stored in a combination of paper and electronic files, which are protected by security measures that are appropriate to the nature of the information.
Access to Personal Information
Individuals may review their personal information contained in VIA Rail’s files by contacting VIA Rail’s Access to Information and Privacy Unit. If an individual believes that any of the personal information pertaining to that individual is inaccurate, VIA Rail will make the appropriate corrections. For more information about access to your personal information, please refer to the section Personal Information Requests.
Do you have Questions or Suggestions?
Please contact VIA Rail by e-mail at ATIP@viarail.ca.