How to get your tickets
There are several ways to obtain your tickets once you have purchased them over the phone or on the Internet.
Pick them up in person at any of our stations that have a ticket counter. Check to see if the station nearest you offers this service.
Print them at a self-service ticketing kiosk
VIA Rail offers self-service ticketing kiosks at many stations in the Québec City-Windsor corridor. Fast and easy, you can use them to:
1. Print your ticket from Internet purchases
2. Print your tickets from purchases made with a travel agency
3. Print your ticket from paid telephone bookings
Kiosks are available in:
| Aldershot | Fallowfield | London | Ottawa | Windsor |
| Brantford | Guelph | Montréal | Québec | |
| Cobourg | Kitchener | Oakville | Sainte-Foy | |
| Dorval | Kingston | Oshawa | Toronto |
1. Select your language.
2. Scan the barcode on your booking confirmation.
3. Pick up your tickets.
It's that simple.
If the barcode cannot be scanned, simply enter your booking confirmation number and for authentication you will be prompted to enter your last name (as spelled in your booking).
The following transactions cannot be ticketed at kiosks:
- New reservations
- Rail passes (VIA 6 pak, BizPak, Canrailpass, Corridorpass)
- U.S. destinations
- Child travelling alone and other special requests
- VIA Préférence reward trips
- Any promotional documents
- Any discount entitlement other than corporate rates
- Trip modifications
- Exchanges
- Refunds
Print your booking confirmation to use as an e-ticket!
A booking confirmation must be exchanged for VIA tickets prior to departure, unless you are departing from an unstaffed station.
If you are departing from an unstaffed station, you or your travel agent can book and print your booking confirmation to use as an e-ticket.
Just remember, your e-ticket:
- is still subject to the terms and restrictions of the fare plan under which it is purchased.
- cannot be refunded or exchanged after the scheduled departure time of the train.
- may be used solely for the traveller, date, train, class and stations reserved. On board, you will be required to show photo ID and sign the passenger manifest beside your name.
If you prefer, you can exchange your booking confirmation for a VIA ticket at another staffed station prior to departure.
For additional questions, call VIA Rail at 1 888 VIA-RAIL (1 888 842-7245) or TTY 1800 268-9503 (hearing impaired).
