Booking

Yes. Simply visit our Customize your train schedule page to create a schedule based on your departure and destination stations. You can also print it out.

• Visit our online booking engine
• Log in to your profile, or create one here prior to booking
• Select a one-way, round trip or multi-city trip
• Choose your departure and destination stations, as well as your travel dates
• Indicate the type and number of travellers
• Click on SEARCH

On the resultats page:

• Select the appropriate class for your departure train
• Click on Select and continue
• If you are making a round trip, repeat this process for your return trip

Finally:

• Confirm your itinerary
• Pay for your tickets with a credit or debit card!

Please note:

• If the date or time of travel is not the same for all travellers, you will have to book separate tickets for each traveller.

Please advise us as soon as possible if you wish to modify or cancel your travel plans.

Conditions:

Please note, some conditions may apply to exchanges and refunds of travel passes and best-fare/reduced-fare tickets: there may be cancellation charges, tickets and passes may not be refundable, etc.

To obtain accurate information regarding your particular case before cancelling, you may call 1 888 VIA-Rail (1 888 842-7245), TTY 1 800 268-9503 (hearing impaired), and have your reservation number handy.

Cancel/Refund (tickets not yet issued):

To cancel your reservation online log in with your profile and click on My Bookings, then click on Cancel next to the booking you wish to cancel. The next display will tell you how much will be refunded to your debit or credit card (less any applicable service charge).

Clicking on the Cancel this trip button is the final action needed to activate the cancellation and refund process. Please note that this will cancel the entire trip (not just part of it).

You will then see your cancellation confirmation number. If you encounter a technical problem, send us a detailed e-mail.

Change or upgrade (tickets not yet issued):

For a booking made online, just send us a detailed e-mail. Please indicate in your message the booking number as well as the details of the change or desired upgrading. You will receive a confirmation by e-mail. If you prefer, you may call a VIA agent directly.

Please note that if you requested a change to your existing booking, this change was treated manually and will not be reflected online. So if you try to view such a booking, you will see only the original details.

Cancellation/refund, upgrade or exchange (tickets already issued):

Call a VIA agent to process the booking change, upgrade or cancellation. Then, in order to obtain an exchange, a refund or partial refund, you must present your ticket (receipt coupon still attached) to any of our ticket offices.

Refund of tickets paid by cheque:

You must complete a request for refund and you will receive the refund by mail.

For a refund by mail:

Return your tickets with the original receipt (photocopies not accepted) to the following address:

VIA Rail Canada Refunds
Central Station
895 de La Gauchetière West
Montréal, QC
H3B 4G1
Canada

VIA does not issue free tickets to customers who report the loss or theft of their ticket. The customer must purchase a new ticket. The price of the lost or stolen ticket may be refunded, on certain conditions. Contact us for more information.

For an online booking, log in with your profile, then click on View My Trips. You will be taken directly to your existing bookings. Click on Detail next to the booking you want to check.

Please note that if you requested a change to your existing booking, this change was treated manually and will not be reflected online. So if you try to view such a booking, you will see only the original details.

A booking made by telephone cannot be viewed online and cannot be paid for online. Call 1 888 VIA-Rail (1 888 842-7245), go to the ticket counter of a VIA station or see a Travel Agent.

If you forget your user name or password, click on Forgot your password or your username? in the login window. You will be asked to enter your e-mail address.

You will then receive instructions by e-mail on how to create a new password.

If your e-mail address is invalid, contact VIA for help retrieving your password.

If you're purchasing tickets or products online, you must use a credit or a debit card (not all debit cards are accepted). Should you purchase your tickets in person at a VIA ticket counter, you may pay in cash as well.

You can also pay for tickets with a VIA Rail gift card or by redeeming your VIA Préférence points.

For more information, visit our Methods of payment page.

When booking online, if you get a message saying that there is a problem with the credit card gateway, this means that the communication line between the booking engine and the credit card company is down.

Please try again later.

Discounted fare tickets are subject to service charges of between $20 and $100 for exchanges or refunds. These fees are charged per traveller and per direction (meaning they are doubled for a round trip). Certain discounted tickets and passes are not refundable.

If you already have a ticket and you are not sure under which fare plan your ticket was issued, please call 1 888 VIA-Rail (1 888 842-7245) and have your booking number handy to obtain accurate information regarding your particular case.

Discounted fare tickets may be subject to service charges often based on a percentage of the fare paid, subject to a minimum of $20 for exchanges or refunds. These fees are charged per traveller and per direction (meaning they are doubled for a round trip). Certain discounted tickets and passes are not refundable. Note that any booking canceled after the scheduled departure of the train is completely non-refundable and non-exchangeable.

Your booking confirmation is automatically e-mailed as soon as the transaction is completed.

The confirmation will contain details of the trip, the total fare charged to the credit or debit card as well as reference and booking numbers. You can even print it for your convenience!

Note: If you have not received your confirmation within 15 minutes of making your booking, it is possible that you entered the wrong e-mail address or that you misspelled your e-mail address on the form, or that the server for your mailbox is inaccessible.

Please send an e-mail to the support desk at service@viarail.ca to request a copy of your confirmation (please include the booking number which showed up on the screen at the end of the transaction).