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Contact Us
If you're unable to find the answer to a particular question, do not hesitate to contact us at any time. We will respond to your inquiry as quickly as possible.
Telephone (general information and booking)
- From anywhere in Canada, call toll-free: 1 888 VIA-RAIL (1 888 842-7245) or
TTY 1 800 268-9503 (hearing impaired). - From Montréal: 514 989-2626
- From Moncton: 506 857-9830
VIA Préférence: 1 888 VIA-PREF (1 888 842-7733)
Headquarters: 514 871-6000
From the United States
For information on Amtrak trains from Canada, visit the Amtrak web site or call 1 800 USA-RAIL (1 800 872-7245).
Individuals who are speech or hearing impaired may communicate through telecommunication devices (TTY) by dialing (toll-free) 1 800 268-9503.
From other countries
Customer Relations
To share your comments or suggestions with us, or to lodge a complaint, please contact our Customer Relations Department. Opening hours are Monday to Friday from 09h00 to 17h00.
E-mail: customer_relations@viarail.ca
Mailing Address:
Customer Relations
VIA Rail Canada Inc.
P.O. Box. 8116, Station "A"
Montréal (Québec) H3C 3N3
Telephone: 1 800 681-2561 (Canada/U.S.A.)
Fax: 514 871-6104
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