If you're unable to find the answer to a particular question, do not hesitate to contact us at any time. We will respond to your inquiry as quickly as possible.
Telephone (general information and booking)
- From anywhere in Canada, call toll-free: 1 888 VIA-RAIL (1 888 842-7245) or TTY 1 800 268-9503 (hearing impaired).
- From Montréal: 514 989-2626
- From Moncton: 506 857-9830
VIA Préférence: 1 888 VIA-PREF (1 888 842-7733)
Headquarters: 514 871-6000
From the United States
Please contact your travel agency or call 1 888 VIA-RAIL (1 888 842-7245).
For information on Amtrak trains from Canada, visit the Amtrak web site or call 1 800 USA-RAIL (1 800 872-7245).
Individuals who are speech or hearing impaired may communicate through telecommunication devices (TTY) by dialing (toll-free) 1 800 268-9503.
From Other Countries
Outside of Canada or the United States, you can contact our General Sales Agents
To share your comments or suggestions with us, or to lodge a complaint, please contact our Customer Relations Department. Opening hours are:
- Monday to Friday from 9h00 to 17h00
- Saturday from 08h30 to 16h00
- Sunday from 09h00 to 16h00
E-mail: firstname.lastname@example.org ("email@example.com")
VIA Rail Canada inc.
P.O. Box. 8116, Station "A"
Montréal (Québec) H3C 3N3
Telephone: 1 800 681-2561 (Canada/U.S.A.)
Fax: 514 871-6104
Artists on board Program
For information on the Artists on board Program please review our webpage at /en/about-via-rail/community-involvement/artists
Contact Us Form
Due to technical difficulties we are currently incurring delays in responding to customer emails. If your information request is urgent please contact us at 1-888-viarail. We are sorry for the inconvenience this may cause.
Please note that fields marked with an asterisk(*) are mandatory.