Jean Tierney, Senior Director, Safety, Security and Risk Management

As senior director, Safety, Security and Risk Management, Jean Tierney is responsible for developing corporate safety, security, health and environmental policies, standards and programs for employees and passenger activities. She is also in charge of regulatory affairs and ensures emergency preparedness and business continuity systems are in place.

Since joining VIA in 1981, Mrs. Tierney has held various positions of increasing responsibility, primarily in the training, safety and security and customer experience departments. Before her current role, she was senior director, Customer Experience, responsible for customer service activities in stations and on board trains across Canada.

Mrs. Tierney led the development and implementation of VIA’s first Safety Management System and as a certified Safety Systems Auditor provided VIA with technical expertise in risk assessment oversight and in auditing of regional facilities and operations. In 2005, she was seconded as a member of the federal Transportation Minister’s task force to address immediate actions in security for passenger and urban transportation.

Mrs. Tierney studied at Concordia University and is certified in safety management systems by the American Society of Safety Engineers.